Excellent service Last year I booked a round trip with the help of Robert. Because of Covid I was unable to use the return flights, but am hoping to use them this fall. In addition I want my flights to be co-ordinated with a friend‘s who will be joining me this summer. This was a complicated process which was handled very patiently and professionally by Robert who also kept me well informed throughout. I will recommend this service to all my traveling friends!

It is not very often to receive… It is not very often to receive courteous service from any company these days. Different experience with Alpha Flight Guru, especially Mr. David Castro. He was not only extremely helpful, patient and knowledgable with me and made it a pleasure for me to deal with him to make my reservation to Europe in May. I call it true customer service and Mr. Castro should be recommended for his excellent service. Thank you. Angelika Cole

Beware Alpha Flight Guru Beware Alpha Flight Guru! I recently booked a business class flight through AFG on Delta Airlines. Delta cancelled the return flight from Norway with no possible substitution. Although Delta contacted me about a refund that would be processed through AFG, AFG has completely refused to consider a refund on a cancelled flight. Their only option is travel credit, and who know when international travel will be safe? Cook Travel, another aggregator, says their policy would be to process a full refund if the airline cancelled the flight. Marilyn Rymer, MD

Avoid Alpha Flight Guru if you value your travels! We had used AFG with success, but that was years ago. We recently had confirmed reservations with 'e' tickets issued by AFG, also identified on the Airlines website. All good, until two weeks out from departure when we tried to confirm the arrival time at the final destination. Our flight number was not listed on the Airline website. Emails galore, to AFG in the first instance then to the Airline. Could not find one workable address or telephone number for AFG - stress level was rising. Finally went to an international airport to discuss with the Airline, this was now one week out from departure overseas. Absolute confusion at the Airline departure point desk, albeit a week before the recognised flight. After a two hour discussion with the local Airline manager, intense search on the Airline's own computer system, no specific flight reservations were recorded, although the 'e' ticket numbers were found. Advised to contact the Airlines international office in their home Asian country. After another couple of hours, talking to someone with English as a second language, who was very patient by the way, we finally managed to get agreement to at least some relief, insofar as redeem the credit. AFG must be out of business - disappointing that they didn't bother to advise any customers for whom they had an obligation. We have received not one response from AFG.

Feel robbed Had a booking to New York in 2020 had to cancel due to Covid 19 got a credit for the flights we spent $12000 for the flight and also lost over $2000 for hotels that were not refunded. Decided to fly to San Francisco next year told we needed to pay an additional $9300 as well as our credit. Checking with Singapore Airlines we could have booked Business Class return for $8135 return per Passenger including fly buys and status credits. We payed around $4000 more than if we booked with the airline directly totally ripped off.