Alpha Flight Guru looks to have gone under!!! Only three weeks ago, I was promised a refund for some flights I had booked which were cancelled by the Singapore Airlines (SQ) just 36 hours before we were due to fly Melbourne to Zurich. It appears Alpha Flight Guru's practice of buying other people's reward points and then using them to book flights for another person has finally been rumbled, at least by SQ who told me it was an illegal practice. Now AFG's website is down, my contact, Sheena Wilson, has gone underground, both of her emails bouncing back and Customer Service numbers not connecting. Beware!!!!!

Great service, once again! This is the second time I have used Alpha Flight Guru to book Business Class International flights. Once again, had the pleasure of working with Roman, who was responsive, efficient, and thorough in booking our flights. He presented options, allowing us to chose which best met our needs, and various price structures all within our budget. I have already referred several friends to Roman, and know one of them has already used this agency. Thanks, until a future flight!

Starting to travel again in 2022 - thank you Michael! Been using AFG since 2015 and always got excellent service. Starting to travel again this year after staying put through the height of Covid-19. Booked flights to Iceland and France for Spring, and flights to Germany and Poland for Fall. Michael Ostia did an amazing job in getting me the flights I want and also using my credit from Lufthansa. Thank you, Michael!

What a horrible company What a horrible company ALPHA FLIGHT GURU is . Stay away Don't use them at any cost. I've been trying to get my money back since 2020. 😩 still no joy and what's worse they are not responding to my emails 😕 or phone calls 😕 Looks like they've gone bust . A warning of some sort would have been nice. Watch out as they will most probably start up another company 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

DO NOT USE THIS COMPANY DO NOT USE THIS COMPANY. THEY ARE AN ILLEGAL OPERATION. We used Alpha Flight Guru in the past with success so decided to use them again. Then COVID hit. They refused to refund our money, which the airlines were offering. They only offered a credit. We are now trying to use our credit which expires 30 June 2023. Now emails bounce back, website down, our consultant is not returning my many messages. Do yourself a favour and pay a little bit more through an airline or official travel agent. When we first booked with them they were known as Alpha Flight Guru and then changed their name to Booking Vault. I wont be surprised if they pop up in the future under a another name. BEWARE. I do believe in Karma.