Main Engines
AUAvoid Alpha Flight Guru if you value your travels! We had used AFG with success, but that was years ago. We recently had confirmed reservations with 'e' tickets issued by AFG, also identified on the Airlines website. All good, until two weeks out from departure when we tried to confirm the arrival time at the final destination. Our flight number was not listed on the Airline website. Emails galore, to AFG in the first instance then to the Airline. Could not find one workable address or telephone number for AFG - stress level was rising. Finally went to an international airport to discuss with the Airline, this was now one week out from departure overseas. Absolute confusion at the Airline departure point desk, albeit a week before the recognised flight. After a two hour discussion with the local Airline manager, intense search on the Airline's own computer system, no specific flight reservations were recorded, although the 'e' ticket numbers were found. Advised to contact the Airlines international office in their home Asian country. After another couple of hours, talking to someone with English as a second language, who was very patient by the way, we finally managed to get agreement to at least some relief, insofar as redeem the credit. AFG must be out of business - disappointing that they didn't bother to advise any customers for whom they had an obligation. We have received not one response from AFG.
Mary Ann Fitzharris
GBStarting to travel again in 2022 - thank you Michael! Been using AFG since 2015 and always got excellent service. Starting to travel again this year after staying put through the height of Covid-19. Booked flights to Iceland and France for Spring, and flights to Germany and Poland for Fall. Michael Ostia did an amazing job in getting me the flights I want and also using my credit from Lufthansa. Thank you, Michael!
Tony Whalley
GBOur consultant was Monica Young Our consultant was Monica Young, a very friendly and competent lady. She went to great lengths to get us a very satisfactory package. My business class fare was about 25% less than the airline advertised price. She also placed my daughter, who was traveling economy class on the same flight at a reduced rate. All in all, a very satisfactory experience. Thank you very much.
Bernice
DEExcellent service Last year I booked a round trip with the help of Robert. Because of Covid I was unable to use the return flights, but am hoping to use them this fall. In addition I want my flights to be co-ordinated with a friend‘s who will be joining me this summer. This was a complicated process which was handled very patiently and professionally by Robert who also kept me well informed throughout. I will recommend this service to all my traveling friends!
Anne
AUBest travel agent Robert has been my travel agent for several years and I have trusted him to handle many trips. I find him efficient and conscientious as well as fast. He is always willing to do a bit extra to make sure he gets it correct. I never use any other agency when I travel overseas despite being in different countries. I thoroughly recommend.