Still waiting on refund for tickets… Still waiting on refund for tickets cancelled from April 3, 2020 that were cancelled due to Covid. We are owed nearly $2,000. I have emails with confirmation of the refund but still nothing in the bank. After several emails back, they have stopped replying. I would NEVER use this travel agency again. Very hard to communicate with even if you get someone on the phone, make false promises.

Reuben was a lifesaver today Reuben was a lifesaver today! I followed process and called the airlines and went online to try and cancel my reservation due to concerns with coronavirus. the AA phone system is collapsed and the online system said I could not cancel online. I called flightsbanks and Rubain Samuel picked up my call after a few rings. He was very empathetic to my situation and stayed on the phone with me until he was able to reach the airline and get the issue / cancellation resolved. His customer service was outstanding. I will absolutely book all my future flights with Flightsbank. Thanks Rubain!

I did book flights with flightbanks few… I did book flights with flightbanks few times. But when it come to refund and rebooking credit they are the worst, For a refund they keep saying they didn't get it from the airline which the airline clearly said they refunded to the travel agent for a month+. When it comes to reschedule a credit they charging you a rebooking fee while the airline is waving it plus they charge you more for the ticket then airline it's self,

Thank you so much Henry and Rubain Henry and Rubain were extremely helpful with booking my flight to Madrid. They answered all my questions and did everything in their power to solve some of the issues that came up with my luggage. They made sure to return my phone calls on several occasions and were able to interact directly with the airline on my behalf. I am very happy with my flight itinerary and the final price for my flight. I highly recommend this website to book trips all over the world. I also recommend these gentleman as they are helpful and don't rest until the customer (me) is fully satisfied. Thank you again Henry and Rubain.

Best customer service of any booking agency I have booked with Flightsbank many times over the last several years and have nothing but good things to say about this booking company Specifically I have worked with Martin. I called back today to book my annual xmas flight. I randomly got transferred to Martin and he actually remembered my previous bookings. What a pleasure to speak with a 'live' person that is so helpful and knowledgeable and willing to make the booking experience as painless as posssible Helps that this place seems to have the best deals around.