I did book flights with flightbanks few… I did book flights with flightbanks few times. But when it come to refund and rebooking credit they are the worst, For a refund they keep saying they didn't get it from the airline which the airline clearly said they refunded to the travel agent for a month+. When it comes to reschedule a credit they charging you a rebooking fee while the airline is waving it plus they charge you more for the ticket then airline it's self,

Best deal and excellent service! Best deal and excellent service. Usually when booking through a third party, its impossible to get in touch with an agent. This time, instead of me reaching out, Henry - one of the agents reached out to me regarding an issue I had with my booking. He was patient and assisted me with all my issues and also called me to follow up. I typically don’t write reviews and this is my first time booking through Flightbanks. I will definitely be returning again to book future flights!

Reuben was a lifesaver today Reuben was a lifesaver today! I followed process and called the airlines and went online to try and cancel my reservation due to concerns with coronavirus. the AA phone system is collapsed and the online system said I could not cancel online. I called flightsbanks and Rubain Samuel picked up my call after a few rings. He was very empathetic to my situation and stayed on the phone with me until he was able to reach the airline and get the issue / cancellation resolved. His customer service was outstanding. I will absolutely book all my future flights with Flightsbank. Thanks Rubain!

I have been waiting for my refund for a… I have been waiting for my refund for a flight that had to be canceled due to Covid, since 26 July 2020! I have been writing to them every few weeks and every time they come back to me, it’s the same excuse... “We are waiting for the supplier”. I called the supplier today and they have confirmed that they have had no communication from Flights Bank regarding a refund for me. My advise to anyone looking to use Flights Bank is to stay well away and do not be tempted by the misleading 4-5 star rating! It’s a poorly run operation, bordering on a scam!

Still waiting on refund for tickets… Still waiting on refund for tickets cancelled from April 3, 2020 that were cancelled due to Covid. We are owed nearly $2,000. I have emails with confirmation of the refund but still nothing in the bank. After several emails back, they have stopped replying. I would NEVER use this travel agency again. Very hard to communicate with even if you get someone on the phone, make false promises.