Magical Israel Tour I am on a plane on my way home from Magical Israel Tour, I was shocked to learn that Y’Alla Tours gave my tour to a Consolidated Tour Company without telling me. The van that I was picked up in was old and the driver was my guide. I should have had a nice comfortable van with a driver and guide. We were unable to go to Carmel Market because driver/guide could not find a parking spot. That should never have been for the amount of money we paid. Our driver from Eilat to the airport had my husband sitting in front with someone else’s luggage on his lap. Tzefat our driver/guide would not let us spend extra time because it was Shabbos, The kibbutz supposedly was to have activities. They had nothing it was boring, The sightseeing was great.

A great trip to Israel We were overall very happy with our tour of Israel. Our guide did an outstanding job of guiding a very diverse group (multiple countries, ages, and faith) of people through an incredibly complex country. We were very happy with the wide range of experiences that we were able to see in Israel. The hotels, transportation arrangements and other logistics worked very well. We are very glad we made the journey!

Ya'lla organization was good and the… Ya'lla organization was good and the tour was user-friendly. The itinerary was solid and the tour flowed nicely. Iacov, our Israeli tour guide, added a lot to the enjoyable experience. The hotels were all good and the food was abundant (though not great). The weather went from the mid-80s F. at the Dead Sea to very cold and rainy (mid-40s F.) at Jerusalem and Bethlehem. A number of our people returned home sick (including myself). I would not go to Israel again in the month of March. When combining the general fatigue with a huge temperature drop, it was a set up for sickness. The direct flight from S.F. to Tel Aviv is great.

The thing we hadn't thought about… The thing we hadn't thought about beforehand was the physical abilities of our fellow travelers on the tour. We would have preferred more walking and climbing to ruins, etc. but had to stick with the group. I guess I just assumed since there is so much walking on a tour to Israel everyone would be in decent shape.

Their customer service was horrible Their customer service was horrible. I booked a second trip with them because my first experience was great. However, Teri's response to our trip cancellation due to the pandemic has been unprofessional and atrocious. They are refusing to refund our money despite the fact that we can not enter the countries planned on our trip. I will never use them again.