Their customer service was horrible Their customer service was horrible. I booked a second trip with them because my first experience was great. However, Teri's response to our trip cancellation due to the pandemic has been unprofessional and atrocious. They are refusing to refund our money despite the fact that we can not enter the countries planned on our trip. I will never use them again.

I traveled with Ya'lla Tours for 8 days… I traveled with Ya'lla Tours for 8 days in Israel. The experience was wonderful, the tour guide and accomodations of hotels, kibbutzim all were splendid. Our tour guide was sensitive to both Jewish and Christian members of our group and she went beyond the normal to help arrange special activities--very personal touch. I will only look to Ya'lla Tours for my next travel adventure. They're the best in my estimation. Thank you, Ya'lla Tours. Well done! Gene Allen Groner

Let’s Ya’lla! Outstandingly planned itinerary. Our Guide and Driver are best in their field. Jacob, our guide, had encyclopedic knowledge of history and geography of the Holy Land. Nisan, our driver, could expertly maneuver our hulking big bus forward, backward, uphill and downhill! And he kept the bus clean every day. Meals were good except that the venues were often very crowded. A couple hotels were old with sagging mattresses and staff who simply were unresponsive to requests from guests. On the whole an excellent trip. Yalla is a great choice for travel to Israel.

If I could give them less than one… If I could give them less than one star, I would. THEY cancelled our trip, after postponing it for 2 years due to Covid. They won't issue a refund at all. A co-traveler gave them not only the deposit but an additional amount - $5500! - over and above the deposit - they won't give that back either!!!!!!!!!!!!!!!!!!!

Magical Israel Tour I am on a plane on my way home from Magical Israel Tour, I was shocked to learn that Y’Alla Tours gave my tour to a Consolidated Tour Company without telling me. The van that I was picked up in was old and the driver was my guide. I should have had a nice comfortable van with a driver and guide. We were unable to go to Carmel Market because driver/guide could not find a parking spot. That should never have been for the amount of money we paid. Our driver from Eilat to the airport had my husband sitting in front with someone else’s luggage on his lap. Tzefat our driver/guide would not let us spend extra time because it was Shabbos, The kibbutz supposedly was to have activities. They had nothing it was boring, The sightseeing was great.