Ya'lla did not execute well We just finished a Ya'lla tour of Israel and we do not recommend using Ya'lla. The local Israeli tour operator that Ya'lla used had a different itinerary than what Ya'lla had given us. Ya'lla management was dismissive of our valid concerns about the differences and the confusion it caused to several couples on the tour. The tour had some stops that were inaccurately described and ended up being a waste of time. For example, visits to a "winery" and an "olive oil factory" ended up being stops to small retail stores so the operators could sell their merchandise. We really did not learn anything about Israel's olive oil or wine industries or production. The tour guide did not keep us on track each day; we consistently ran behind so that we got to our hotels later than expected, which impacted the time we could spend exploring cities in the evenings. We ended up with a different tour guide and driver in the middle of the tour, which broke the rhythm of the tour. Israel is a great place to explore and we recommend you do it with a better operator.

Our trip to Israel and Jordan last week, 100% hassle free! Our trip to Israel and Jordan last week was 100% trouble free. We did a private tour, party of 4. Everything was outstanding, very well organized, superb guides and drivers, ALL of our needs met from airport arrival to airport departure. Money well spent. Excellent service by Roe at Ya’lla. Will highly recommend their services.

Bad hotel, good hotel Guide, greeter, and drivers we’re knowledgeable and friendly. The royal Olympian hotel in Athens was overcrowded with tours with a half hour wait for breakfast. The service was not good. The hotel in Santorini the Mystique was perfect and the staff was excellent

An amazing experience of the world's… An amazing experience of the world's longest living history! Our guide was excellent in bringing each of the site's to life for us. Our only problem was our lost luggage by Turkish Airlines on the front end of the trip, but due to the diligence of the Cairo coordinator, it was recovered before our Nile boat trip. We are living with wonderful memories of this excursion! Julie and Bill Nicholson

Abominable trip service. Abominable trip service. VERIFY how trip problems will be addressed in advance. Insurance only compensates direct cost, not trip loss of days or stress. 3 days of a 10 day trip were lost due to incorrect airline ticketing. There is no 24/7 support line. No assistance was offered trying to get hotels/shuttles on a stranded in Washington, DC World Series weekend, for a 15 person group separated from a main group of another 22 already in Israel. The remaining 7 days of the trip included a superb guide and bus driver, but the trip was already ruined. To date, no refund has been offered. Hopefully this is a one off for other potential users.