Thomas
GBIf I could give them less than one… If I could give them less than one star, I would. THEY cancelled our trip, after postponing it for 2 years due to Covid. They won't issue a refund at all. A co-traveler gave them not only the deposit but an additional amount - $5500! - over and above the deposit - they won't give that back either!!!!!!!!!!!!!!!!!!!
Gene Groner
GBI traveled with Ya'lla Tours for 8 days… I traveled with Ya'lla Tours for 8 days in Israel. The experience was wonderful, the tour guide and accomodations of hotels, kibbutzim all were splendid. Our tour guide was sensitive to both Jewish and Christian members of our group and she went beyond the normal to help arrange special activities--very personal touch. I will only look to Ya'lla Tours for my next travel adventure. They're the best in my estimation. Thank you, Ya'lla Tours. Well done! Gene Allen Groner
Kia Myers Holsey
GBTheir customer service was horrible Their customer service was horrible. I booked a second trip with them because my first experience was great. However, Teri's response to our trip cancellation due to the pandemic has been unprofessional and atrocious. They are refusing to refund our money despite the fact that we can not enter the countries planned on our trip. I will never use them again.
Pink
GBLet’s Ya’lla! Outstandingly planned itinerary. Our Guide and Driver are best in their field. Jacob, our guide, had encyclopedic knowledge of history and geography of the Holy Land. Nisan, our driver, could expertly maneuver our hulking big bus forward, backward, uphill and downhill! And he kept the bus clean every day. Meals were good except that the venues were often very crowded. A couple hotels were old with sagging mattresses and staff who simply were unresponsive to requests from guests. On the whole an excellent trip. Yalla is a great choice for travel to Israel.
MF
GBAvoid this company After a less than stellar 5* tour to Egypt, I wrote to the owner of the tour company out of courtesy to let him know the things I was disappointed in and that I would be posting somewhat negative reviews. What I got back was a defensive diatribe about his tour and his people and the following threat: “As your treats to post negative comments, I’m not threatened. You have no idea who I‘m and you have no idea about the arsenal I have in order to handle negative and not justified comments. I guess that if you chose to file something, you will find out.” The interesting thing is that I didn’t ask for anything from him and was just giving feedback. I would avoid this company because the owner is truly unfriendly and not good to work with.