I was looking forward to going to… I was looking forward to going to Florida and staying at the Westgate Resort. I had envisioned a luxurious vacation, but was I WRONG!! I experienced rude customer service, roaches in the room, poor house cleaning and most of all very shady clientele every where (smoking drugs, very profound language, partying all night). Ms. Lil called from operations service and was very caring and kind. This made me feel so much better. It was the actual Westgate that was the problem not the getaway deallz.

Great vacation! The hotel, and all amenities were great, and JUST what was promised! The room was outstanding, and we loved the quick walk to the hot tub at night! The "90 minute" presentation lasted well over 2 hours, but all's worth it for the Wonderful stay and theme park tickets we received in turn! Thank you for the opportunity!

First of all the treatment we received… First of all the treatment we received from everyone on site at the Smoky Mountains resort was top-notch. We don't have one negative thing to say. We actually bought a time share right on top of the mountain. Our view is spectacular. I would recommend them to anyone. Our representative that we had was nothing but professional. We now have made a friend after our experience. The resort has a lot of amenities to offer and it's surrounding areas which are the National Park and Pigeon Forge. I will recommend this to anyone. I can't wait to go back and use my week plus more . Thank you! Westgate!

The customer service was wonderful with… The customer service was wonderful with getaway deals. Unfortunately the property stay was not. Our room had many pieces of furniture that needed dusting and most of the amenities were very out dated. Truly not appealing, ideally not a great way to market your product at all to others.

Was told I wasn’t enough to qualify Was told I wasn’t old enough to qualify. Woman on the phone went to ask to be sure and came back, told me I could pay $110 PER NIGHT instead of $99 for the weekend. When I said no thank you, she hung up as I was in the middle of asking her another question . Extremely rude and unprofessional.