First of all the treatment we received… First of all the treatment we received from everyone on site at the Smoky Mountains resort was top-notch. We don't have one negative thing to say. We actually bought a time share right on top of the mountain. Our view is spectacular. I would recommend them to anyone. Our representative that we had was nothing but professional. We now have made a friend after our experience. The resort has a lot of amenities to offer and it's surrounding areas which are the National Park and Pigeon Forge. I will recommend this to anyone. I can't wait to go back and use my week plus more . Thank you! Westgate!

This was the best way to experience an… This was the best way to experience an ocean front condo! Everyone was so very nice especially Courtney in the bar and grill. My kids absolutely adored her and so did we. Very personable!!! The atmosphere is very family oriented. Very nice condos and clean! Alot of activities for everyone!!!

Wish have NEGATIVE Rating Wish have NEGATIVE making. Stressful, unhealth conversation. Person on phone rude, I am NOT disqualify for discount as I am not US citizen. Lady on phone ask me question "Are you citizen on USA?" as I say NO Lady on phone hang on me. Do not understand the fact that not as citizen what it will make deference for my loyality for USA US Low and qualification of discount.

I was looking forward to going to… I was looking forward to going to Florida and staying at the Westgate Resort. I had envisioned a luxurious vacation, but was I WRONG!! I experienced rude customer service, roaches in the room, poor house cleaning and most of all very shady clientele every where (smoking drugs, very profound language, partying all night). Ms. Lil called from operations service and was very caring and kind. This made me feel so much better. It was the actual Westgate that was the problem not the getaway deallz.

The customer service was wonderful with… The customer service was wonderful with getaway deals. Unfortunately the property stay was not. Our room had many pieces of furniture that needed dusting and most of the amenities were very out dated. Truly not appealing, ideally not a great way to market your product at all to others.