I was looking forward to going to… I was looking forward to going to Florida and staying at the Westgate Resort. I had envisioned a luxurious vacation, but was I WRONG!! I experienced rude customer service, roaches in the room, poor house cleaning and most of all very shady clientele every where (smoking drugs, very profound language, partying all night). Ms. Lil called from operations service and was very caring and kind. This made me feel so much better. It was the actual Westgate that was the problem not the getaway deallz.

A really nice resort with a lot to do… A really nice resort with a lot to do for families, the timeshare presentation was okay until they kept us past the 90 minutes that was promised in an effort to sell to us. I was convinced by the sale but my husband was keeping track of the time and he wasnt as interested in the timeshare as I was. We will be visiting again very soon without a doubt.

Very poor customer service. Degrading Not sure what the problem is with your company but you guys are rude very rude. I like every American is struggling due to our own government and Society and get a simple getaway you guys made it harder to even get an approval let alone knowing about active programs.

Not a great experience The room was not as nice as it looks on pictures and housekeeping never came to our room to clean or bring extra towels and when we called they didnt bring extra towels till the next day in the late afternoon and just left it in a plastic bag right when you walk in the room like they just threw it there with no regards. Some of the staff where nice but others where rude as if they hate their jobs. But their deals are real as long as you go to their timeshare class which they are nice at the beginning but once you say no not interested its like a switch turns on and they become upset and treat you different.

This was the best way to experience an… This was the best way to experience an ocean front condo! Everyone was so very nice especially Courtney in the bar and grill. My kids absolutely adored her and so did we. Very personable!!! The atmosphere is very family oriented. Very nice condos and clean! Alot of activities for everyone!!!