Sherief is amazing! I felt I bombarded our agent, Sherief, with a million questions (and I still have more!) as we are in the early phase of having finally secured arrangements. She had answers for them all and, additionally, has volunteered so much information. In every interaction she has been extremely pleasant, patient and fun. She has made it feel as though I’m talking with a friend, all the while maintaining an air of professionalism. If there’s another cruise in our future, I’ll be calling Sherief!

Goes by AlaskaCruises.com UPDATE: The company reached out to remedy the issue, apologize for the confusion and were able to add my original credits to my account. This company goes by AlaskaCruises.com and also icruise.com and their parent company goes by both Arrivia and WMPH. I booked my first cruise with this company and immediately had problems that lasted over 9 months. I had to call every other week for that entire 9 month period because they put several free packages on my receipt but then refused to honor the receipt. I was told on 5 different occasions that the issue was a technical glitch on their end and that a supervisor would fix it and call me to let me know. No one ever called me. All 5 times it was a lie to get me off the phone. I am still missing my free drink package free gratuities and free Wi-Fi along with a $200 on board credit. All of these items are listed very clearly on my receipt and were the reason I purchased the package but the company is refusing to give any of them to me. I believe this is a legitimate scam that they are running to get people to sign up; please look at other reviews that are very similar. It appears as though they get you to sign up and promise things on your receipt but then just hope you get exhausted and stop calling. Today I asked for another supervisor and was flat out denied by the call center worker who said that a supervisor was not going to talk to me.

Poor communication Poor communication. They do not contact you at all prior to final payment being due, they want you to lose your deposit. In fact you will get nothing from them after your initial confirmation emails. Horrible business practices.

Confusion and Bad Feedback Initially flood you with more information than one needs Some times not to clear in explanations. When requesting clarifications not a full answer as they pay little attention to detail Did not list us as seniors. Initially assigned us to one stateroom with 4 persons occupying it . We had that changed. Then they assigned us "Dining Table Size2" whatever that means (not clear) however we are 4 persons. Frankley, of all the oher cruises we have taken (including 2 with the same Holland American Line) this has been the most frustrating -- sine all others had been straight forward.

Customer Service is non-existent Tried to book on line but it was complicated and I had questions. They have an 800 number but it just goes to a long phone tree and I waited nearly 30 minutes before hanging up out of frustration. I couldn’t find an email. The “deals” aren’t really as presented. It’s basically a bait and switch. You’d be better off to go directly through the cruise line. The prices appear to be more on the cruise line sites but they actually aren’t, they’re just upfront about all the extras.