Sound advice from experienced travel adviser The idea of a cruise had been a "consideration" until my partner expressed a strong interest in an Alaskan adventure. Not knowing the first thing about arranging this kind of trip, I searched the Internet for ideas and options. When I came upon AlaskaCruises.com and their "press to call" option, I quickly learned there are very knowledgeable travel advisers available to walk me through all my questions. Over the course of a few days we had found an ideal travel option that met our timeline. I have already shared my experience with friends looking for help in booking their own travel.

The people at Alaska Cruises went above… The people at Alaska Cruises went above and beyond to help us reserve 4 adjoining rooms and worked hard to make a discounted rate apply to them all. Our first two room bookings completed the allotted discounts that were available. They made our group trip possible.

Confusion and Bad Feedback Initially flood you with more information than one needs Some times not to clear in explanations. When requesting clarifications not a full answer as they pay little attention to detail Did not list us as seniors. Initially assigned us to one stateroom with 4 persons occupying it . We had that changed. Then they assigned us "Dining Table Size2" whatever that means (not clear) however we are 4 persons. Frankley, of all the oher cruises we have taken (including 2 with the same Holland American Line) this has been the most frustrating -- sine all others had been straight forward.

Poor communication Poor communication. They do not contact you at all prior to final payment being due, they want you to lose your deposit. In fact you will get nothing from them after your initial confirmation emails. Horrible business practices.

Delighted! We are repeat clients of Maggie! She made certain our first experience with Holland America several years ago was the best, and we were delighted that she was able to help us again. (I kept her extension number!) Maggie is very patient and extremely knowledgable about the ships, sites, and experiences that make for a wonderful trip. Thanks, Maggie!