Despite calls to customer service department, charges for a "travel insurance" that I did not sign up for were charged to my credit card. Calls to customer service department result in no results. Despite one call with the request for the URL for online-check in, I did not receive the promised email reply. Despite two calls that I do not accept to be automatically billed for a "trip insurance" for which I have not signed up for, the amount for the insurance was automatically added to the price of the cruise and charged to my credit card. I would not deal with this company, who's business practices seem tricky and need to be carefully checked, for any other business.

Goes by AlaskaCruises.com UPDATE: The company reached out to remedy the issue, apologize for the confusion and were able to add my original credits to my account. This company goes by AlaskaCruises.com and also icruise.com and their parent company goes by both Arrivia and WMPH. I booked my first cruise with this company and immediately had problems that lasted over 9 months. I had to call every other week for that entire 9 month period because they put several free packages on my receipt but then refused to honor the receipt. I was told on 5 different occasions that the issue was a technical glitch on their end and that a supervisor would fix it and call me to let me know. No one ever called me. All 5 times it was a lie to get me off the phone. I am still missing my free drink package free gratuities and free Wi-Fi along with a $200 on board credit. All of these items are listed very clearly on my receipt and were the reason I purchased the package but the company is refusing to give any of them to me. I believe this is a legitimate scam that they are running to get people to sign up; please look at other reviews that are very similar. It appears as though they get you to sign up and promise things on your receipt but then just hope you get exhausted and stop calling. Today I asked for another supervisor and was flat out denied by the call center worker who said that a supervisor was not going to talk to me.

Sherief is amazing! I felt I bombarded our agent, Sherief, with a million questions (and I still have more!) as we are in the early phase of having finally secured arrangements. She had answers for them all and, additionally, has volunteered so much information. In every interaction she has been extremely pleasant, patient and fun. She has made it feel as though I’m talking with a friend, all the while maintaining an air of professionalism. If there’s another cruise in our future, I’ll be calling Sherief!

Do not use this website/service I suspect this website is a scam. At first I was excited to find a cruise to Alaska for such a good price but that excited feeling didn't last long. I was called by a representative and when I told him that I couldn't book something right away because I didn't have the time off work approved yet, he became aggressively pushy. Threatening that prices had gone up while we were on the phone, etc. After I hung up on him I had three other representatives call-pressuring me to purchase a cruise with them. I felt very uncomfortable with this behavior. I called Holland Cruise lines directly and they were able to get me a better room for less money. Cruise booked! I am so glad I did not book with alaskacruises.com. I am still getting phone calls from these people even after I emailed them explaining my disappointment with their business. I have also filed a complaint with the BBB. My suggestion to you is to do your homework and research before these vultures steal your money. The representative I spoke with (that you should avoid at all costs) is named Sanjay- ext: 69843

Confusion and Bad Feedback Initially flood you with more information than one needs Some times not to clear in explanations. When requesting clarifications not a full answer as they pay little attention to detail Did not list us as seniors. Initially assigned us to one stateroom with 4 persons occupying it . We had that changed. Then they assigned us "Dining Table Size2" whatever that means (not clear) however we are 4 persons. Frankley, of all the oher cruises we have taken (including 2 with the same Holland American Line) this has been the most frustrating -- sine all others had been straight forward.