Great tour, poor customer service As above post April 2017, I too was on the Israel tour with Jodi and as described, Our private tour was excellent, our guide was great. However, we take offense that Mr Stark would accuse us of blackmail and threaten to sue us. We missed two flights and do not arrive on the original planned flight. Mr Stark was notified withn 30 minutes of original arrival time that we were not on this flight. As contratcually bound, as part of our tour package, we were not picked up from the airport as promised. After arriving home, we asked for reimbursement for airport transfer. Mr Stark was unaccommadating and not willing to give us what was paid, nor was he willing to reimburse taxi fare. I did tell him that I would rate him negatively on Trip advisor. Speaking the truth of our experience, is in no way blackmail. We did not demand, we asked numerous times for what was just and fair. It is my right, as a consumer, to rate according to how we were treated. Oddly, he is willing to pay attorney fees to sue, yet not willing to reimburse $150 as originally agreed as part of our tour, nor a $50 paid taxi fare. Edit

I have just had a series of emails from… I have just had a series of emails from this company. I expressed my opposition as an american to traveling in Israel. The representative has now called me mentally ill and gone on to use filthy epithets in response to my comments. I want to underline that I never contacted this company but they have gone on to write these vile attacks on me. I would think twice about dealing with such people.

Thank you Shalom and of course Doron Thank you Shalom and of course Doron. It was truly a trip of a lifetime. We took the 12 day Jewish Heriitage Tour and can only say it was phenomenal. Everything went like clockwork and we did not want it to end. Shalom plannned out a wonderful trip and give us just enough of a taste at each stop so as to be sure not to leave out anything of major interest. There is so much to see in the holy land and fir the first time there we clearly had a beautiful time.

I did a 15 day tour with Shalom Israel … I did a 15 day tour with Shalom Israel in May. The experience was at least 50% better than I expected. Everything from pick up at the airport to dropping back at the airport was very well organised. Our guide, Aaron, was extremely knowledgeable and obviously very passionate about his country. All bar one of the hotels were excellent. As a very nice touch a box of biscuits were waiting for me at the hotel on Erev Shabbat. I would highly recommend this company and I hope I am able to return to Israel and use their services again.

Fulfilled Every Expectation Upon the recommendation by very good friends we contacted and chose Shalom Israel Tours to plan a private tour with guide for our first trip to Israel. We were two couples with some ideas of where we would like to visit and what we would like to experience . It was a pleasure to work with Shalom Stark. He was easy to communicate with and offered many suggestions and it all came together perfectly. Our guide , Yehuda was excellent; a Sabra with the most unbelievable knowledge of 4,000 years of history, and many stories to tell. Our trip was planned for June, 2014 and our itinerary covered Jerusalem, the Golan Heights, and Tel Aviv with many stops along the way. After spending this time together we miss Yehuda ! We would not hesitate to recommend Shalom Israel Tours. We had a wonderful experience !