Great tour, poor customer service As above post April 2017, I too was on the Israel tour with Jodi and as described, Our private tour was excellent, our guide was great. However, we take offense that Mr Stark would accuse us of blackmail and threaten to sue us. We missed two flights and do not arrive on the original planned flight. Mr Stark was notified withn 30 minutes of original arrival time that we were not on this flight. As contratcually bound, as part of our tour package, we were not picked up from the airport as promised. After arriving home, we asked for reimbursement for airport transfer. Mr Stark was unaccommadating and not willing to give us what was paid, nor was he willing to reimburse taxi fare. I did tell him that I would rate him negatively on Trip advisor. Speaking the truth of our experience, is in no way blackmail. We did not demand, we asked numerous times for what was just and fair. It is my right, as a consumer, to rate according to how we were treated. Oddly, he is willing to pay attorney fees to sue, yet not willing to reimburse $150 as originally agreed as part of our tour, nor a $50 paid taxi fare. Edit

If I could give them 6 stars, I would We booked a 9 day trip for my family to celebrate my daughter's Bat Mitzvah. It was an incredible experience we'll never forget. Our tour guide, Daniel, was amazing. Thoroughly knowledgeable of the history and religious significance of all the places we visited. He was incredibly helpful in making sure the places we ate could accommodate my daughters' food allergies. And he was a very interesting person - fun to discuss politics, life in Israel and other topics. Shalom was very helpful all along and responded quickly to any questions or concerns we had. All of the details throughout the trip were taken care of so we could just focus on the incredible sites and experiences. So if you're looking to book a trip to Israel, you should use Shalom Tours if you want a very well organized, well planned, informative and interesting trip.

Incredible Experience My family and I visited Israel on the 12 day Jewish Heritage Tour. We had an amazing time at each location we visited. Our tour guide, Mali, made the trip even more special because of her love and knowledge of Israel. The planning was so easy because of Shalom's quick responses and his overall customer service. We will definitely return to visit more of Israel with another Shalom Israel tour. We highly recommend Shalom Israel Tours and Mali, our tour guide.

Amazing tour company Working with Shalom Stark and Shalom Israel Tours was a dream. They arranged everything in a professional and courteous manner, and got us great pricing on our trip. I have sent numerous people in large and small groups to Shalom over the last few years, and they've always raved about the experience. I would never plan a group trip to Israel without them.

Shalom doesn´t just bend over backwards … Shalom doesn´t just bend over backwards to make sure clients are happy - he does BACKFLIPS! Can´t recommnend enough. Seriously, we probably had the best tour guide we´ve ever had in our lives when we went to Masada. In general, Shalom was always available to answer questions and resolve doubts. Everything was just EASY for us. And that´s what we wanted. My only question now is: Shalom - when do you sleep?!??