Vacation Express is my Go-To ...... I've used Vacation Express twice and each time was absolutely perfect. The first time was with a Groupon voucher and the next I booked directly. The one time that I did need to contact a Service Rep, they were very accomodating and helpful and made me feel very secure with follow up emails to ensure everything was taken care of. I will more than likely use them for every vacation. Hopefully, they company will come up with some kind of members reward loyalty program, although, their prices usually can't be beat.

Save the headache & do not book with… Save the headache & do not book with them. You will be in the dark about the details of your trip. Very useless! And the Customer service team is rude and could not care less! Seriously, skip out on using them!

After being mislead back in March that… After being mislead back in March that the Royalton Negril would be fully complete by the time my trip date of May 25th I’ll never book through vacation express again. No compensation was offered besides switching to an outdated resort on the island. Horrible service to go along with it. Was placed on a 20 minute hold when I called in.

This was our first time ever booking a… This was our first time ever booking a vacation with Vacation Express and it was FABULOUS! We went to Vista Sol in Punta Cana last January for a winter getaway. Our flights were majorly delayed due to extreme winter storms leaving Detroit and Vacation Express gave us vouchers for food and starbucks in the airport. In addition, they threw a Punta Cana themed party at the gate with a cake, tropical fruit and other snacks to keep us energized for vacation while we waited! It was a fabulous experience and I'd highly reccommend it.

Worst customer service ever Worst customer service ever. Called three times and finally ended up going with a different website. First call I could barely understand the gentleman’s accent, second call got disconnected and third call the travel agent hung up on me. He hung up on me because after I got upset after giving me a wrong room, he told me to calm down and that he would hang up on me. Everyone do yourself a favor, look up other websites before using this one. Alot better, and the website and customer service is not crappy like this one is. Again, glad I gave my business to someone else.