The follow up service… The follow up service to help recuperate some funds from some things that went wrong on the destination side of our vacation was absolutely fantastic. It’s rare to get focused support anywhere nowadays but Vacation Express’ human touch made it very clear that they are dedicated towards customer care and satisfaction. I would like to book with them in the future. Thank you for your support!

Save the headache & do not book with… Save the headache & do not book with them. You will be in the dark about the details of your trip. Very useless! And the Customer service team is rude and could not care less! Seriously, skip out on using them!

I appreciate getting some of my money… New update: Although we would still not put our self through this pain again, my wife and I did get compensated for all excursions missed. Thank you Vacation express for honoring that. My recommendation in the future is to be there and available in case things happen with flights and not leave people stranded with no ride. That created so much unnecessary stress. I appreciate getting some of my money back but i paid for 4 excursions I didn't get to go to and got half the money back. I am grateful for getting what i did but im not recommending you to anyone.

The resort was great The resort was great. The airline was great. Only thing that kept me giving you guys 5 stars is that I booked a king size deluxe room. I got to my resort and they told me that was all booked up which isn’t acceptable when I booked my vacation way in advanced. Nevertheless I was accommodated very well . The excursion agent at the resort was not the best. Someone need to make sure that person has all information for excursions . Pretty unprofessional and kept insisting on me paying out of pocket for excursions I already paid for or was recommending me to other things. Also the dates I booked my excursions one of the days fell on a holiday which prevented me from participating as well. I believe that vacation express should have been more aware and on point and letting me know that one of these days fell on a holiday and I may want to move it to another day or not do an excursion on that date…

Punta Cana Princess 2024 We had a great flight there and back. The best was staying at the Punta Cana Princess. This was our eighth time at the resort. The employees are incredible and make your trip so enjoyable. We will continue to use Vacationexpress as always.