The follow up service… The follow up service to help recuperate some funds from some things that went wrong on the destination side of our vacation was absolutely fantastic. It’s rare to get focused support anywhere nowadays but Vacation Express’ human touch made it very clear that they are dedicated towards customer care and satisfaction. I would like to book with them in the future. Thank you for your support!

Vacation Express is my Go-To ...... I've used Vacation Express twice and each time was absolutely perfect. The first time was with a Groupon voucher and the next I booked directly. The one time that I did need to contact a Service Rep, they were very accomodating and helpful and made me feel very secure with follow up emails to ensure everything was taken care of. I will more than likely use them for every vacation. Hopefully, they company will come up with some kind of members reward loyalty program, although, their prices usually can't be beat.

This was our first time ever booking a… This was our first time ever booking a vacation with Vacation Express and it was FABULOUS! We went to Vista Sol in Punta Cana last January for a winter getaway. Our flights were majorly delayed due to extreme winter storms leaving Detroit and Vacation Express gave us vouchers for food and starbucks in the airport. In addition, they threw a Punta Cana themed party at the gate with a cake, tropical fruit and other snacks to keep us energized for vacation while we waited! It was a fabulous experience and I'd highly reccommend it.

Shady business practices Shady business practices and horrible le customer service. They booked incorrect room and refused to offer assistance over the phone, only via email. No sense of urgency while out of the country and accommodations were incorrect. Will not refund for night that we spent in room that we were wrongly given. No accountability. Will be reporting to BBB

Very Blessed We had to cut our vacation short after just 2 days because a tornado damaged our house back home. Vacation Express was very gracious to refund us a big portion of our trip. We are very grateful for how they looked after us. We will definitely be going through Vacation Express next yeat