Vacation Express always exceeds our expectations! Vacation Express has surpassed my expectations which is why I have been a client for the last few years. Everything from the travel accommodations & resorts to the excursions is top tier! My family and I will continue traveling through VE for years to come. Keep up the great work & excellent job at making family vacations so memorable & exciting! I refer so many people to VE as a one stop shop for all of your travel needs & unforgettable beautiful experiences.

Very Blessed We had to cut our vacation short after just 2 days because a tornado damaged our house back home. Vacation Express was very gracious to refund us a big portion of our trip. We are very grateful for how they looked after us. We will definitely be going through Vacation Express next yeat

Helped us fix a bad situation Our trip was cancelled due to COVID closures, when we tried to reschedule the trip, we were told our credit had expired. After working with us on the issue, we were issued an extension on our credit which helped us book our trip we missed out on. We are very thankful for the prompt help.

Shady business practices Shady business practices and horrible le customer service. They booked incorrect room and refused to offer assistance over the phone, only via email. No sense of urgency while out of the country and accommodations were incorrect. Will not refund for night that we spent in room that we were wrongly given. No accountability. Will be reporting to BBB

Worst customer service ever Worst customer service ever. Called three times and finally ended up going with a different website. First call I could barely understand the gentleman’s accent, second call got disconnected and third call the travel agent hung up on me. He hung up on me because after I got upset after giving me a wrong room, he told me to calm down and that he would hang up on me. Everyone do yourself a favor, look up other websites before using this one. Alot better, and the website and customer service is not crappy like this one is. Again, glad I gave my business to someone else.