After being mislead back in March that… After being mislead back in March that the Royalton Negril would be fully complete by the time my trip date of May 25th I’ll never book through vacation express again. No compensation was offered besides switching to an outdated resort on the island. Horrible service to go along with it. Was placed on a 20 minute hold when I called in.

Our resort had many beautiful areas… Our resort had many beautiful areas that should be noted..... the private beach the pools the beautiful wildlife that runs freely and the food all top notch.... one major important thing to note was that the rooms (and our group had 3) were very outdated definitely needed upgrading.... the staff were all polite but definitely there were more Spanish speaking than English

This was our first time ever booking a… This was our first time ever booking a vacation with Vacation Express and it was FABULOUS! We went to Vista Sol in Punta Cana last January for a winter getaway. Our flights were majorly delayed due to extreme winter storms leaving Detroit and Vacation Express gave us vouchers for food and starbucks in the airport. In addition, they threw a Punta Cana themed party at the gate with a cake, tropical fruit and other snacks to keep us energized for vacation while we waited! It was a fabulous experience and I'd highly reccommend it.

Nutura Echo Resorts was not a good choice The room mattress were too hard. There were only European outlets in the rooms. The television only had local stations. The staff didn’t speak anything but native language. The dining area was not well kept, bad food preparation and unfriendly staff. The gold upgrade bands were not honored throughout the resort. No towels given at the beach or pool.

Was on hold for hours throughout the… Was on hold for hours throughout the process. Took a very long amount of time on the phone to get a party of 6 with two departing airports to be set up together. Also agent changes to our reservation ended up making each of our airline tickets more expensive than what we had settled on. Agents were friendly and doing their best but pretty bad experience. The actual trip was great but the proess of getting the trip set up was 1 star.