Great customer service! I had an issue during checkout from a recent stay at Breathless Punta Cana. We were denied checking out until we paid for a massage that had been pre-paid. It resulted in us being charged twice. After our travel agent refused to help, I called VE and received instructions on how to file a dispute. The extra money we were charged was refunded quickly and customer service was very helpful. Thank you VE for making this situation right!

Very Blessed We had to cut our vacation short after just 2 days because a tornado damaged our house back home. Vacation Express was very gracious to refund us a big portion of our trip. We are very grateful for how they looked after us. We will definitely be going through Vacation Express next yeat

Nutura Echo Resorts was not a good choice The room mattress were too hard. There were only European outlets in the rooms. The television only had local stations. The staff didn’t speak anything but native language. The dining area was not well kept, bad food preparation and unfriendly staff. The gold upgrade bands were not honored throughout the resort. No towels given at the beach or pool.

Good prices but a mixed bag on customer service Good prices and extremely helpful when we accidentally misspelled a name on our flight tickets. Docked them a star because the site isn’t very user friendly when looking for trip information and making payments. They also were not able to help in any way when our return flight, booked through them, was cancelled and we had to make alternate arrangements.

This was our first time ever booking a… This was our first time ever booking a vacation with Vacation Express and it was FABULOUS! We went to Vista Sol in Punta Cana last January for a winter getaway. Our flights were majorly delayed due to extreme winter storms leaving Detroit and Vacation Express gave us vouchers for food and starbucks in the airport. In addition, they threw a Punta Cana themed party at the gate with a cake, tropical fruit and other snacks to keep us energized for vacation while we waited! It was a fabulous experience and I'd highly reccommend it.