Great customer service! I had an issue during checkout from a recent stay at Breathless Punta Cana. We were denied checking out until we paid for a massage that had been pre-paid. It resulted in us being charged twice. After our travel agent refused to help, I called VE and received instructions on how to file a dispute. The extra money we were charged was refunded quickly and customer service was very helpful. Thank you VE for making this situation right!

The transfer service was terrible The transfer service was terrible. Never use shared transfer throw Vacation Express. They took us from hotel 6 hours before flight and we were only hour away from airport. We came to airport 4.5 hours before flight . We had to wait another 1.5 hours before we could register for the flight and check the language. We use different companies before many times and never had to come to airport that early. Never again!

I booked a seven night stay through… I booked a seven night stay through Vacation Express to Playa de Carmen in the Ocean Riveria Maya the A/C BEEN OUT SINCE OUR CHECK IN ON Saturday MAY 7,2022. This is total out the box. We have asked to speak to the General Manage of hotel he is never Available. So if you plan on coming to this resort cancel ASAP. My booking number is 2537678

Vacation Express is my Go-To ...... I've used Vacation Express twice and each time was absolutely perfect. The first time was with a Groupon voucher and the next I booked directly. The one time that I did need to contact a Service Rep, they were very accomodating and helpful and made me feel very secure with follow up emails to ensure everything was taken care of. I will more than likely use them for every vacation. Hopefully, they company will come up with some kind of members reward loyalty program, although, their prices usually can't be beat.

Good prices but a mixed bag on customer service Good prices and extremely helpful when we accidentally misspelled a name on our flight tickets. Docked them a star because the site isn’t very user friendly when looking for trip information and making payments. They also were not able to help in any way when our return flight, booked through them, was cancelled and we had to make alternate arrangements.