Terrible company all around I would give less than one star if I could. I used to love priceline, but recently tried to do a group packaging and it totally broke my trust with them. It feels like false advertising and they don't care. They tell you one great price and the minute you go to buy, it changes by 100s of dollars. When you call customer service it is impossible to get an actual person. When you call the booking department for help they basically tell you that you are crap out of luck because prices just change that quickly. Bull****! You just bump up the price thinking we will pay because now we are worried it will go even higher. I know it is first world problems, but I work hard for my money and told everyone it was a certain price only to click ONE button (continue to check out) to be slated as a liar. You should be ashamed of yourselves as a company and anyone who works there better drag their head on the ground in humiliation.

Non authorized booking I have been looking at a trip for a while and I looked at a price breaker deal clicked to check the price and went on to the next place. I got a email my booking was confirmed, I got a message from Priceline and from affirm congratulating me on my purchase. I looked at it instantly and see it was 2 rooms for 2 ppl at a place that I was not even sure about??? I instantly started talking to price line so they told me sorry for your luck but it’s non refundable!!! I replied I never authorized it nor did I book it. I have 8 people going on vacation I’d never book 2 and hope for the best. I have filed a report with the FTC and BBB as well as the Attorney general of CT. I never authorized them to do anything with my account.

I would like to say this was my first Excellent Customer Service… I would like to say this was my first time purchasing a airline ticket. I spoke with Vermont. He was very kind and patience with me. He answer all my questions and he gave me the chance to speak with my son to confirm I had the dates correct. He provided me with a call back ph# to call him back. So I would not have to start this process over. My first time experience was Wonderful. I will try this again and hope that I get Vermont. Excellent Customer Service.

Lime - amazing represenative Lime - the name of the representative that helped me with my fairly complex booking - 5 people for international travel. He took his time, over the course of 2-3 days, found the best pricing available, as well as made valuable recommendations. It was a lengthy process due to the complexity of what we were asking for, along with tickets being sold, etc. He took his time and was patient and courteous throughout entire process. I would recommend 100%. The level of service was amazing, I will be a repeat customer of his, without question.

Grant was very helpful and I think he… Grant was very helpful and I think he got me the best deal available ! He is very helpful.