I booked to stay at a hotel in Ludlow… I booked to stay at a hotel in Ludlow for a certain date, I even made sure the dates were correct but when I paid the dates were totally different. I tried to contact Priceline but the passed me on to Agoda. I've tried to contact Agoda but it seems that I cannot get to talk to a person, only to a robot. The robot told me to get in touch with the hotel, the hotel told me it doesn't have a record of my booking. I'm thoroughly fed up of being passed from pillar to post. It is 2 days since I booked and yet I've not been able to lodge my complaint. There is no customer service as such. I will avoid Priceline in the future.

Priceline sold my information to… Priceline sold my information to another company, as the hotel was rented from a third party, and Priceline seized double the rental amount and took it from my credit card. The hotel I rented from was not classified because the room he offered us was underground, which I rejected and left the hotel.

Thank you SO MUCH Ivana Thank you SO MUCH Ivana! The whole family is traveling for my mother's 70th birthday, several for the first time. Thank you for helping us navigate coordinating dates for multiple return dates to multiple airports. You walked me through all of it and called back to confirm everything, amazing customer service Thank You!

Do not use Priceline Do not use Priceline. They take no responsibility to help you when they refer you to a dishonest business. Representative (Ted) swore at me when I asked for a supervisor.

Great customer service I usually book flights thru the App, but had some questions so I decided to call. Devon helped with those questions and got the flights we needed at the lowest price available. He was patient, kind and very informative. I appreciate all his help!