Never Again I booked a room on Priceline for a weekend girls trip in New Braunfels, I booked a King Queen suite and called a verify my room 2 days before we traveled. Once I got there the hotel had already rented out our room to someone else and charged me for it, now I can not even get anyone on the phone to talk, I did place on Priceline Visa card and will be disputing the bill. Please do not fall there scams.

Luben did great. Quite happy with my experience with Luben. I was having trouble on the website and he helped me book my flights to Spain and followed up on helping me get a non-stop flight home, and made sure I knew how to book my seats the next day. He was very helpful.

I booked to stay at a hotel in Ludlow… I booked to stay at a hotel in Ludlow for a certain date, I even made sure the dates were correct but when I paid the dates were totally different. I tried to contact Priceline but the passed me on to Agoda. I've tried to contact Agoda but it seems that I cannot get to talk to a person, only to a robot. The robot told me to get in touch with the hotel, the hotel told me it doesn't have a record of my booking. I'm thoroughly fed up of being passed from pillar to post. It is 2 days since I booked and yet I've not been able to lodge my complaint. There is no customer service as such. I will avoid Priceline in the future.

Terrible company all around I would give less than one star if I could. I used to love priceline, but recently tried to do a group packaging and it totally broke my trust with them. It feels like false advertising and they don't care. They tell you one great price and the minute you go to buy, it changes by 100s of dollars. When you call customer service it is impossible to get an actual person. When you call the booking department for help they basically tell you that you are crap out of luck because prices just change that quickly. Bull****! You just bump up the price thinking we will pay because now we are worried it will go even higher. I know it is first world problems, but I work hard for my money and told everyone it was a certain price only to click ONE button (continue to check out) to be slated as a liar. You should be ashamed of yourselves as a company and anyone who works there better drag their head on the ground in humiliation.

Thank you SO MUCH Ivana Thank you SO MUCH Ivana! The whole family is traveling for my mother's 70th birthday, several for the first time. Thank you for helping us navigate coordinating dates for multiple return dates to multiple airports. You walked me through all of it and called back to confirm everything, amazing customer service Thank You!