They responded to a e-mail immediately They responded to a e-mail immediately. I xdid not have to call customer support. Time is a premium.

They allow you to book full lots and hang up when you try to get a refund I reserved a spot the night before and arrived to a full lot. Went to rebook and four separate listings from the same full lot were there and I accidentally rebooked the same lot under a different listing. Had to book a third lot with the Hilton. Such an annoying experience right before my flight I almost missed.

It is unfortunate that you use this… It is unfortunate that you use this parking lot. You as a company should not be using a lot that does not extend parking or your app. You should also not give the option on extending if it's not honored. So instead of paying $26 for extended parking I had to pay $75. I would have parked elsewhere, that also had paved parking and would extend parking at or near same rate of what I originally payed.

Ripp off at Royal EWR parking garage as I used Way app I booked the car parking near EWR airport at Royal EWR parking using way website. While time of booking I mentioned about the car that it it SUV and was charged for parking. After reaching the parking lot I was made to pay $37 extra. I would have never made the reservation using way as I was getting much better deals on other sites . It is a total rip off. As I had the flight I had not other option but to pay The parking lot didn't have any Display how much is the extra charge. They charged me as they felt. This is unfair practice. not a fair business.

I always book posting through way I always book posting through way. Due to health issues, an upcoming trip had to be canceled. Way reimbursed the fees with no issues. Thank you.