We have had exactly the same experience… We have had exactly the same experience as many of these other poor people. We have been waiting 16 months now (since May 2020) for our refund for two flights, refs: PXU0Y and NKUCP5, cancelled due to Covid. Each email has been met with much the same response as other people have had, i.e. apologies but they have not forgotten about us. Our travel insurers (Halifax) have also been extremely unhelpful. Flyhacks are now ignoring our emails. It's criminal!! Andrea Wilkinson, Doncaster

Amazing service I was flying to Liverpool to catch a connection flight and my first flight was delayed by an hour causing me to miss the second flight. I contacted customer support for a solution and they replied immediately and resolved all problems. Amazing customer service, I won’t buy another flight if it’s not through Flyhacks again 🥳 Special thanks to lifesavers Olha, Svitlana and Alex S for their speedy and fantastic customer service. Thank you!!

Feedback about the work of air support Flyhacks Recently we’ve met very difficult situation with our connected flights (first flight was delayed significantly and we missed the next). The attempt to resolve the situation with the company carrier was totally unsuccessful. Without any hope we called to Flyhacks.. Many thanks for you responsibility, respectful and understanding attitude to your clients! The representative of the team Air Support Ilya Osadchiy resolved everything very quickly and professionally! Your company and the team are really worthy the trust of your clients!!!

I have phoned the company and my first I have phoned the company and my first surprise was the clarity of the messages guiding the steps to be followed. Shortly after I spoke to one of the attendants, who listened to me attentively and willing to help. I am quite satisfied with the consideration demonstrated. Thanks. Sergio.

DO NOT BOOK WITH THIS COMPANY Reservation FFU4A Flights where cancelled because of the Covid19. Supposed to fly on March 13th for the 6nations in Italy. Still to this day I'm awaiting my refund!!! Tell me the same thing on email every month 'unprecedented refunds to get through' blah blah blah. Now had to take it up with my bank to get them to force them to pay up. Also added part of the reference just to see if they respond any differently. Guess i will just keep waiting