Avoid Booked weeks ago via taxicode. Received email from prima one day before flight having already paid sayings its 40% more or cancel. Now have the hassle of liaising with taxicode as if i cancel it says i only get 10 % of my £300+ back. Cant get hold of prima or taxicode. This is not the best way to start a holiday. Never again. Site says the price you see is the price you pay ! I kept the screenshots.

Unreliable, Unprofessional Absolute a joke, booked 10 days advance, received email confirmation and payment taken from credit card. At time of pick called to ask whereabouts of the driver, i was informed your booking has been cancelled as payment was not processed. Payment was processed and emailed them the confirmation. No courtesy to inform us they cancelled the booking. Had to make alternative emergency arrangements for airport drop off, just made it in time before check in closed. Do not use, unprofessional and unreliable, much better customer focused competitors out there

Told to book un Uber by unreliable driver Had booked for an early Sunday morning trip to Heatrhow airport, after 10 min waits and attempting to call nu,erous time, the driver finally picked the phone and told me he had slept in. He would be another 30 min to get to me, which was hard to trust and also meant I would late for my flight. He advised me that an alternative was for me to “book an uber” and that he'd pay for it, now there is no uber around my area and after trying different companies and finding a taxi to take me, this costed me a hefty sum which I am still waiting to get refunded.

Terrible service and lies! I booked a pick up from Stansted airport. When my plane was delayed I emailed them to let them know I would now arrive early hours of the morning and they replied saying they couldn’t find the booking. I forwarded them the receipt of the payment and they said they’d made a mistake and they refunded my money! This was no good to me as I was about to board a plane home and needed a taxi at the other end at 2am! They then claimed they didn’t pick up at Stansted but you can go into the website and book one from there right now!!!! Appalling service! Avoid at all costs!

Unreliable, untrustworthy car booking company. This is an appalling company, unreliable and untrustworthy. I booked a car from Portsmouth to Heathrow Terminal 3. They sent it from London(!), there was a traffic jam, the driver told me he would be 30 min late. I might have missed my plane so managed to get a local taxi to take me. The company then pretended that the driver was on time and has so far refused to get me a refund, failing to recognise their responsibility to get me a car at the booked time to get me to the airport. Why send a car from London to pick me up in Portsmouth? Guaranteed unreliability. To be avoided, you will miss your plane/train, be late for your meeting.