Terrible service and lies! I booked a pick up from Stansted airport. When my plane was delayed I emailed them to let them know I would now arrive early hours of the morning and they replied saying they couldn’t find the booking. I forwarded them the receipt of the payment and they said they’d made a mistake and they refunded my money! This was no good to me as I was about to board a plane home and needed a taxi at the other end at 2am! They then claimed they didn’t pick up at Stansted but you can go into the website and book one from there right now!!!! Appalling service! Avoid at all costs!

Absolute toilet Absolute toilet. Booked car for Heathrow over a month ago stating luggage and people. Only to be informed 2 day before departure that we would need a bigger car for more money. Taxi code no better as could not get in touch with to find out what is happening. Avoid this company at all costs.

Terrible service Terrible service. Booked from LA 4 days prior to flying, had to make my journey slightly shorter in the same direction, sent multiple emails to Prima and Taxicode to inform only minutes after booking, received no response from Taxicode and a short and sharp email from Prima 2 hrs before flying. I had no idea if they would be at Heathrow upon arrival. At Heathrow I waited for approx 30 mins and then went outside. Saw a message on my phone to make my way to the carpark...he was driving around, didn't want to park. Car was not in good shape. Shocking service, I had multiple rude one liner emails from Prima, terrible customer service. AVOID AT ALL COSTS

Outstanding service at a difficult time Outstanding service. Our flights were cancelled because of the health emergency and we got flights two days later. We emailed the taxi company from New Zealand and they immediately agreed to collect us at the new time. They came as promised, on time, and got us back home at a time when some operators had decided to stop providing any service. I would certainly use them again.

Did not honour the booking Made a booking through Taxi Price Compare and chose Prima Drive. Paid for the booking and had confirmation by email. Then the day before I am due to travel to Heathrow, they contact me informing that I have the pay the driver an extra 10 pounds since they have calculated the route to be longer than expected! I cancelled the booking via Taxi Price Compare and I am waiting on the refund. Be very wary of this firm