avoid falling into this trap We have managed to get a couple of cruise with this company but they are displaying serious signs of failure. We were roll called for a cruise we booked in 2011 in early 2013, this should have meant our guarantee of the cruise. NO we booked all travel only to be told theccruise was cancelled. it cost us over 3000 to put us on the cruise with another agency. Now we have been cancelled for a cruise due to sail in nov 13 which we paid for with miles. effectively the company has taken my money cancelled my cruise and given no explanation yet continue to auction miles and offer cruises. Do not be drawn by cheap cruises got somewhere with good reputation as this company has definatley lost its reputation I have definately lost thousands of dollars

Horrible Service overall!!! Very unprofessional, lack of courtesy and disorganized system. This is the worst service I have received. This company send me wrong roll call info and failed to emailed me correct one. Their system had an error which they comfirmed by sending out an email. I never received my correct roll call after I already did Stage I and II correctly. They would not get me on the cruise even though it was an error on their part. I am talking to other customers that have the same issue with cruisemiles...

Most exciting Cruise Site I've Ever Used It was over two years ago when I first stumbled across Cruisemiles.com and it was with great trepidation we purchased our first voucher. Two years on we have enjoyed two cruises through Cruisemiles, have two others booked and I can't speak highly enough of them. The range of cruises are excellent, extremely affordable and the service has been fast, professional and friendly. Before you book with anyone else make sure you check out Cruisemiles first - the savings are substantial!

7 cancelled cruises! How things have changed Have just seen the cruise we were leaving to join next week has been deleted from my account. I have been desperately trying to get information on the status of this cruise which had been confirmed and roll checked for weeks after the other five cruises we had booked, one b2b with this one and four for 2014 were all deleted also - CANCELLED. Add this to another cancelled in April this year and the situation is more than grim. I wrote a positive 5 star review for this company last year - little did I know how quickly things could or would change. I so wanted CM to survive and have been so disillusioned by the total lack of customer response these past months. I would have preferred to post this on Cruisemiles forum but unfortunately while I can see my account I seem to be blocked from the forum!!!

Cruisemiles is not Trustworthy DO NOT TRUST Cruisemiles. I booked the NCL Breakaway June 9, 2013 sailing with CM on 1/4/2012. On or about 3/7/13, I checked in via CM's roll check process. On 3/7/13, CM sent me a confirmation email regarding my roll check and confrimed that Yes, I will be sailing. After repeated requets for documentation regarding this sailing, 9 days prior to the June 9, 2013 sailing, CM stated that they deleted my booking since I did not do the roll check process. That is completely wrong since I did check in and CM sent me a confirmation email. CM will not respond to my emails and customer support is absolutely no help. Cruisemiles is not Trustworthy, thus do not waste your money or time with Cruisemiles.