DO NOT TRUST CRUISEMILES Wow, I thought I had found a great thing when I came to cruisemiles.com a few years back. We booked and went on a one-week cruise and it was great! So, we decided we'd go for another cruise to the Caribbean, which we booked well over a year ago. I then paid an additional $350+ to add our son to our room, also over a year ago. The cruise is in November, so we purchased our airline tickets from LA to Miami a few weeks back. Today I found out that they cancelled our cruise - how can they do that when I've already booked and paid for an extra passenger?! On top of that, they refunded the cruisemiles that it cost over a year ago, which are nearly worthless now due to the ridiculous inflation on the miles, but didn't refund my out-of-pocket cash that I had to pay for the extra passenger. So I'm out over $350 ON TOP OF MY CRUISE - STAY AWAY FROM CRUISEMILES!!!!!!

7 cancelled cruises! How things have changed Have just seen the cruise we were leaving to join next week has been deleted from my account. I have been desperately trying to get information on the status of this cruise which had been confirmed and roll checked for weeks after the other five cruises we had booked, one b2b with this one and four for 2014 were all deleted also - CANCELLED. Add this to another cancelled in April this year and the situation is more than grim. I wrote a positive 5 star review for this company last year - little did I know how quickly things could or would change. I so wanted CM to survive and have been so disillusioned by the total lack of customer response these past months. I would have preferred to post this on Cruisemiles forum but unfortunately while I can see my account I seem to be blocked from the forum!!!

ABSOLUTE FRAUD I've been with the company over 5 years after purchasing two vouchers on Ebay (totally over $600) the advertised cruises were valued at over 2,200GBP. I have not had one single successful cruise with them as they cancel the cruises before you can travel on them. They offered me one, one week before it was sailing, (only cos I had threated a lawsuit) but I was unable to sail at such short notice). THIS IS THE BIGGEST SCAM GOING. You don't get your money back, you get more miles as compensation. The vouchers, which we paid a lot of money for on ebay, became useless, and cruises have gone up from 30,000 miles to over 30,000,000 miles - WE HAVE ALL PAID FOR RICHARD'S NEW RESTAURANT: THE Rare Cow... 11 Chequers Road | Writtle, Chelmsford CM1 3Ng, England +(44)0124542039 - BIG FAT FRAUD, LET'S CATCH HIM OUT AND GET A CLASS ACTION LAWSUIT AGAINST HIM .

Horrible Service overall!!! Very unprofessional, lack of courtesy and disorganized system. This is the worst service I have received. This company send me wrong roll call info and failed to emailed me correct one. Their system had an error which they comfirmed by sending out an email. I never received my correct roll call after I already did Stage I and II correctly. They would not get me on the cruise even though it was an error on their part. I am talking to other customers that have the same issue with cruisemiles...

avoid falling into this trap We have managed to get a couple of cruise with this company but they are displaying serious signs of failure. We were roll called for a cruise we booked in 2011 in early 2013, this should have meant our guarantee of the cruise. NO we booked all travel only to be told theccruise was cancelled. it cost us over 3000 to put us on the cruise with another agency. Now we have been cancelled for a cruise due to sail in nov 13 which we paid for with miles. effectively the company has taken my money cancelled my cruise and given no explanation yet continue to auction miles and offer cruises. Do not be drawn by cheap cruises got somewhere with good reputation as this company has definatley lost its reputation I have definately lost thousands of dollars