DO NOT TRUST CRUISEMILES Wow, I thought I had found a great thing when I came to cruisemiles.com a few years back. We booked and went on a one-week cruise and it was great! So, we decided we'd go for another cruise to the Caribbean, which we booked well over a year ago. I then paid an additional $350+ to add our son to our room, also over a year ago. The cruise is in November, so we purchased our airline tickets from LA to Miami a few weeks back. Today I found out that they cancelled our cruise - how can they do that when I've already booked and paid for an extra passenger?! On top of that, they refunded the cruisemiles that it cost over a year ago, which are nearly worthless now due to the ridiculous inflation on the miles, but didn't refund my out-of-pocket cash that I had to pay for the extra passenger. So I'm out over $350 ON TOP OF MY CRUISE - STAY AWAY FROM CRUISEMILES!!!!!!

Rubbish customer service, but cruises are good I have been on 2 cruises now with Cruise Miles over the past 2 years and up to now I have not been able to fault them or Cruisemiles, but this time round it has been horrendous, they will not reply to emails, and if they do, the answers are vague and unhelpful. Cruisers are still waiting for their cruise documents to be issued with less than 3 weeks to go before sailing, leaving little or no time to book reasonable flights & hotels and make other arrangements....Not sure what is going on with them but they are going down hill fast, and will definately need to get their act together if they want to win more awards this year and carry on living the dream.

great way to cruise for next to nothing Very easy to earn miles on popular sites, top up auctions also handy. Cruises are with major brands and no different from booking with anyone else, 4 stars as support can take a few days to answer but overall best way to cruise cheap

All's Well That Ends Well After recent problem we did get our reservation numbers 2 weeks before sailing and had a fantastic trip. I can fully sympathize with the problems they have faced this year when so many businesses not just in travel but every industry are disappearing faster then any David Copperfield act so kudos for battling on and getting through. Yes we did save a lot of booking through anywhere else in fact a lot of the miles were earned through shopping on affiliate sites. The site is probably not for everyone if you read through the terms and familiarize yourself with conditions then a smoother vacation will be rewarded! 4 Stars because there was a unusual slight level of stress included for a while!

Horrible Service overall!!! Very unprofessional, lack of courtesy and disorganized system. This is the worst service I have received. This company send me wrong roll call info and failed to emailed me correct one. Their system had an error which they comfirmed by sending out an email. I never received my correct roll call after I already did Stage I and II correctly. They would not get me on the cruise even though it was an error on their part. I am talking to other customers that have the same issue with cruisemiles...