7 cancelled cruises! How things have changed Have just seen the cruise we were leaving to join next week has been deleted from my account. I have been desperately trying to get information on the status of this cruise which had been confirmed and roll checked for weeks after the other five cruises we had booked, one b2b with this one and four for 2014 were all deleted also - CANCELLED. Add this to another cancelled in April this year and the situation is more than grim. I wrote a positive 5 star review for this company last year - little did I know how quickly things could or would change. I so wanted CM to survive and have been so disillusioned by the total lack of customer response these past months. I would have preferred to post this on Cruisemiles forum but unfortunately while I can see my account I seem to be blocked from the forum!!!

Cruise of a Lifetime - Simply the Best Our Cruise with Cruisemiles was our once in a lifetime holiday. We planned ahead and Cruisemiles made it all happen. Simple to book, the lead up to our sailing date was exhilerating - just so exciting. We were alotted our cabin on our Girl - " Rhapsody of the Seas". We travelled through the Hawaiian Islands and onto Vancouver, Canada. The whole experience from boarding the ship to sailing away was easy and overwhelmingly awesome. Cruiemiles surprised us to no end ; by placing some onboard Credit into our Ship account. What can l say !!! To anyone out there use Cruisemiles; ABSOLUTELY FANTASTIC. We will with no hesitation be using Cruiemiles in the next couple of years. Simply the Best.

Rubbish customer service, but cruises are good I have been on 2 cruises now with Cruise Miles over the past 2 years and up to now I have not been able to fault them or Cruisemiles, but this time round it has been horrendous, they will not reply to emails, and if they do, the answers are vague and unhelpful. Cruisers are still waiting for their cruise documents to be issued with less than 3 weeks to go before sailing, leaving little or no time to book reasonable flights & hotels and make other arrangements....Not sure what is going on with them but they are going down hill fast, and will definately need to get their act together if they want to win more awards this year and carry on living the dream.

SO EXCITED! We had purchased some cruisemiles at an unbelievably low price and since then have also joined with Trialpay who rewarded us with 5000 more free miles. We couldn't wait to spend them but are glad that we did as now we have just been offered even more freebie miles just as a generous christmas bonus from Cruisemiles and this will make our cruise that little bit better again. Cruisemiles truly are great value that we are really looking forward to spending with such a wonderful range of ships to choose from. Thanks Cruisemiles

DO NOT TRUST CRUISEMILES Wow, I thought I had found a great thing when I came to cruisemiles.com a few years back. We booked and went on a one-week cruise and it was great! So, we decided we'd go for another cruise to the Caribbean, which we booked well over a year ago. I then paid an additional $350+ to add our son to our room, also over a year ago. The cruise is in November, so we purchased our airline tickets from LA to Miami a few weeks back. Today I found out that they cancelled our cruise - how can they do that when I've already booked and paid for an extra passenger?! On top of that, they refunded the cruisemiles that it cost over a year ago, which are nearly worthless now due to the ridiculous inflation on the miles, but didn't refund my out-of-pocket cash that I had to pay for the extra passenger. So I'm out over $350 ON TOP OF MY CRUISE - STAY AWAY FROM CRUISEMILES!!!!!!