Efficient, fast service My experience with It's Easy was generally very good. My problems were with the Indian embassy request for visa form, which was exceedingly inflexible. Otherwise, a great experience.

AWFUL!!!!!!!!! This company almost ruined what turned out to be a memorable experience!!! We were in need of a VISA for travel to Brazil. We started to work with this company the third week of September to start the process for Visas needed the first week of November, speaking with them on the phone several times and paying for and using their pre-document check services to be sure everything was in order. All of the required, original documents were overnighted to them on September 19, after they reviewed our package and assured us that everything was in order. On the next evening, we received a telephone message that they could not obtain our Visas in time for our trip and were returning our documents (what?!!!) and refunding all fees, which they did. How could they talk to us, provide guidance, review our documents, give us the green light to send the originals, INCLUDING OUR PASSPORTS, and then return our docs almost the very next day unprocessed? When called, someone said that we did not purchase expedited service. Three things wrong - at the time of our submission, their website indicated that we had enough time to obtain the visas and did not need expedited service; during all of our conversations prior to submitting paper work, no one said we needed to expedite the process; the embassy providing services for our area DOES NOT HAVE expedited service. Fortunately, we worked with another company that was able to secure our visas by the middle of October. No one could explain why we were told by ItsEasy, in mid-September, that there was insufficient time to secure Brazilian visas needed for early November. You be the judge. UPDATE: I stand by my experience with this company despite the response written below by the company. I understood fully when I was told that I could submit my paperwork as everything was in order. Have the document from the company that gave me the go-ahead; there was no lag time in providing the document, was sent out the same day overnight and received by the company the next day. Each person that I spoke to KNEW that my application needed to be serviced by the embassy in Miami. I am troubled by the statement that they could have kept my materials and said nothing. I think I fully understand that statement. You draw your own conclusions. Finally, I did not work with a small agency to finally obtain my VISA. I am done with this. I had a wonderful trip.

Visas to the Bahamas Had to get visas to the Bahamas for my family and was a bit anxious to send passports out of state to an online business. But found there was a Boston branch nearby where I lived and decided to go in person instead. Michelle checked over all the forms necessary first and sent everything out for me. I had no problems and received all the passports back in 2 weeks and was very happy with the experience!

Don't make the mistake of trusting this service. I wish I hadn't ignored the hundreds of negative reviews on every other review site. My experience with ItsEasy was comprised of terrible customer service, hidden fees that came up days after I signed the contract, and an almost missed vacation.

Terrible customer service and best of … Terrible customer service and best of all...they lost my passport, which merely needed a renewal. Got stuck in a foreign country having to start from scratch for a brand new passport.