Just okay and acceptable Just okay, i prefer one should go with some premium hotel options then this

It's either a scam or a horribly run… It's either a scam or a horribly run business. I never received a confirmation email but my credit card was charged. I could not reach anyone at Gala Hotels to find out if my reservation was legit or not.

Paid more then AUD$400 2 months ago for… Paid more then AUD$400 2 months ago for accommodation in HK through Galahotels.com. I rang the hotel direct to confirm my booking recently only to be told there was no current booking under my name. I tried to log onto Galahotels.com website to contact them but I could not access it. The search engine said the website can't be located. Email to the address provided by Galahotels.com was unanswered. I wish I read more reviews before booking through them. Seems like many agree that the organisation is a scam.

NEVER AGAIN. GALA HOTELS CANCELS BOOKINGS AFTER PAYMENT MADE On arrival at the hotel we've been informed that Gala Hotels has canceled our bookings and so we had to pay again at the hotel front desk. Gala was not reachable (phone, mail etc). They just generate standard mail replies when using the customer care portal. Our credit card provider has returned the money in the meantime.

Scam Scam - Thieves - Stole money from me. Don't use. Basically stole money from me. I tried to cancel reservation before stated dated. Left message on customer support line as no one would answer phone. Submitted case online to cancel. Received response that they were working on it, but nothing happened. All of these was done prior to cancellation date. All of the records have been removed from my online account so can't prove anything with credit card company. Still can't get a response from GalaHotels. Stole $250 from me.