Gala Hotels are scammers and con artists Gala Hotels are scammers and con artists. I booked and paid for a room in a hotel in London and when we arrived, the booking had been cancelled. It transpires that Gala Hotels take your money and book with another hotel booking website so you think the reservation is valid. The third party don't get any payment so the reservation is cancelled. You don't find out until you check in and by that time, the time to retrieve any payment via your credit card is long gone. I would give Gala Hotels no stars if I could. Why doesn't Trust Pilot allow this?

Robbery Arrived at our destination in June to find out Hotel was cancelled.. booked this in November and like everyone else cancelled on 18th December by galahotels!! How they think it was ok to leave people stranded with no accommodation is beyond me. We had to scrape money up to pay for a different place which I wouldn’t even let my dog sleep in.. shame on you galahotels!!

Cheaters Like NEVER EVER book through galabookings.com, it is Turkish cheater company. We made reservation, at the arrival date (actually night with the kid) hotel receptionist told us we do not have reservation, no money was received and hotel did not have any cooperation with galabookings. Nobody responded on my thousands of emails while I did not contact may Bank. After 6 months I get my money back, but it does not compansate that night when my family arrive at the Kastens hotel in Germany. Never book through this shi*, only booking. Com or air bnb

Gala Hotels is Fradulent! I booked a hotel with Gala Hotels in November 2018. Upon verifying all my travel plans I found out directly from the hotel that my reservation was cancelled in December 2018 without my knowledge or a refund. There website, no longer exists and their is no response to email or phone calls. I hope the proper authorities catch and put an end to these thieves.

SCAMMED Booked with Gala in October for hotel in Liverpool - Booked early as we are going to see PINK in concert so aware hotels would get booked quickly. I contacted hotel direct this week to request twin beds to find no confirmation of booking. Gave the ID number to the hotel - they had nothing. Emailed company twice - NOTHING. AVOID AVOID AVOID Currently speaking with bank to report fraud!!!! DONT BOOK WITH THIS COMPANY