Fraudsters! Fraudsters! I booked a night at the Novotel Suvamarnbhumi Bangkok via the Galahotels website. This was paid for on my mastercard. I arrived at the Novotel 6 weeks later and told that my reservation was cancelled by galahotels only 2 days after my booking. My credit card was charged and I received no refund! This is a criminal organisation running this website. I notice on my reservation they are located in Istanbul, Turkey. DO NOT TRUST!!!!!!!

Not great customer support Not great customer support. Can't seem to get through to anyone

It's either a scam or a horribly run… It's either a scam or a horribly run business. I never received a confirmation email but my credit card was charged. I could not reach anyone at Gala Hotels to find out if my reservation was legit or not.

Robbery Arrived at our destination in June to find out Hotel was cancelled.. booked this in November and like everyone else cancelled on 18th December by galahotels!! How they think it was ok to leave people stranded with no accommodation is beyond me. We had to scrape money up to pay for a different place which I wouldn’t even let my dog sleep in.. shame on you galahotels!!

Paid more then AUD$400 2 months ago for… Paid more then AUD$400 2 months ago for accommodation in HK through Galahotels.com. I rang the hotel direct to confirm my booking recently only to be told there was no current booking under my name. I tried to log onto Galahotels.com website to contact them but I could not access it. The search engine said the website can't be located. Email to the address provided by Galahotels.com was unanswered. I wish I read more reviews before booking through them. Seems like many agree that the organisation is a scam.