They cancelled my hotel booking without… They cancelled my hotel booking without telling me, no refund on my account, can get through on their number, emails are rejected, scam company, do not book with them, I am massively out of pocket. Confirmation voucher from gala hotels meant nothing, as when I arrived at my hotel in Croatia, not room available. They read cancellation from gala in dec 18, I booked and paid in Oct. currently trying to resolve with credit card company.

NEVER AGAIN. GALA HOTELS CANCELS BOOKINGS AFTER PAYMENT MADE On arrival at the hotel we've been informed that Gala Hotels has canceled our bookings and so we had to pay again at the hotel front desk. Gala was not reachable (phone, mail etc). They just generate standard mail replies when using the customer care portal. Our credit card provider has returned the money in the meantime.

Scam Scam - Thieves - Stole money from me. Don't use. Basically stole money from me. I tried to cancel reservation before stated dated. Left message on customer support line as no one would answer phone. Submitted case online to cancel. Received response that they were working on it, but nothing happened. All of these was done prior to cancellation date. All of the records have been removed from my online account so can't prove anything with credit card company. Still can't get a response from GalaHotels. Stole $250 from me.

AVOID Gala Hotel. AVOID Gala Hotel. Do NOT trust Gala Hotel. Your only chance, if you booked by credit card, if to claim your money back through said credit card. But it is a long process, requiring some paperwork and a dose of patience. Even if you are refunded by your credit card, there is no compensation for the trouble incurred. By the way, Gala Hotel itself promised (by automatic answers, always sending the same standard text) repeatedly to answer my claim, but never did. RUN AWAY from Gala Hotel.

Fraudsters! Fraudsters! I booked a night at the Novotel Suvamarnbhumi Bangkok via the Galahotels website. This was paid for on my mastercard. I arrived at the Novotel 6 weeks later and told that my reservation was cancelled by galahotels only 2 days after my booking. My credit card was charged and I received no refund! This is a criminal organisation running this website. I notice on my reservation they are located in Istanbul, Turkey. DO NOT TRUST!!!!!!!