NEVER AGAIN. GALA HOTELS CANCELS BOOKINGS AFTER PAYMENT MADE On arrival at the hotel we've been informed that Gala Hotels has canceled our bookings and so we had to pay again at the hotel front desk. Gala was not reachable (phone, mail etc). They just generate standard mail replies when using the customer care portal. Our credit card provider has returned the money in the meantime.

Obviously the company has gone… Obviously the company has gone bankrupt, which is not an excuse at all not to answer their clients. But in the name of truth I would like to tell everybody that I have been using this site since 2011 and didn't have a single problem, and I have made more than 40 reservations during these years and saved a lot of money, as it was always cheaper with them. Only last year there was one overbooking and luckily I called at the hotel and they informed me that there is no vacancy for one of the days, but I received a refund in 3 days. Hope that everything will be resolved positively for all the people concerned!

Very good!!! -

Not great customer support Not great customer support. Can't seem to get through to anyone

Robbery Arrived at our destination in June to find out Hotel was cancelled.. booked this in November and like everyone else cancelled on 18th December by galahotels!! How they think it was ok to leave people stranded with no accommodation is beyond me. We had to scrape money up to pay for a different place which I wouldn’t even let my dog sleep in.. shame on you galahotels!!