OMISSION OF VERY IMPORTANT ADDITIONAL COSTS! Jackson the agent was wonderful. However there was a gaping omission! He NEVER TOLD US THAT WE WOULD HAVE TO PAY FOR SEATS. That added $200.00 to our flights! What a RIP OFF! We called and spoke to supervisor Nick who said he’d listened to transcript of our call when booking. HE ADMITTED WE WERE NOT TOLD WE WOULD BE CHARGED by the airlines for our SEATS! He refused to do anything to correct this egregious error on the part of 1800flyeurope!!!!!! Thanks for NOTHING!

I got a good price but I could have done with more transparency about conditions, especially costs of making changes etc I saved money compared to going direct to an airline. There was ambiguous information about costs for changes or cancellations. I called the number and was told "changes usually cost $350" but the lady could not give me a definite answer for my particular flight. The original conditions said that in some cases changes may not be allowed so I am still not completely sure if I would be charged "only" $350 if I had to change the dates later.

misleading title for ticket email After payment, received email with "reservation" in the subject line. I did not interpret this as the e-ticket itself. Called the next day, got emailed the same file, headed the same way. Okay, but I suggest that you put "e-ticket" as well as "reservation" in the heading. Other vendors I've used make this clear.

Good prices I was happy to get a lower price on my flight to Europe through 1800flyeurope! One thing which did frustrate me was the fact that I would get different quotes every time I searched even if the searches were only five minutes apart. If I forgot to write down the reference number of a quote for a price I liked, I couldn't count on getting the same quote during a subsequent search.

Beware of online reservation!!! The email confirmation date is different then one I booked. I tried to change it and was told there is a fee of $350 per ticket. This is less than 48 hours after I booked. My husband is under several doctors care and I would not have made that date - he simple can't travel then? I am disputing the charges with the credit card company since they will not help me.