unprofessional, clueless i made a reservation on the 1800 fly europe website. All fine, decent price, confirmation sent, etc. 1 hour later I get a phone call asking me to call back because the ticket could not be issued. I call back, person on the phone has no ideea why I'm calling, according to him "they're still working on th ticket". I'm bring told to "hold on" for 5-6 times in a row while they're looking at stuff. Still clueless, 15 minutes later, he transfers me to someone else, w/o telling them anything. I tell them the story again, I got a phone call, the guy tells me to "hold-on", and next "it's canceled", "we could not book the ticket, the itinerary was offered on our website, it should have not been there". I aks "why?". He tells me the airline canceled the ticket because they don't have a ticketing agreement. I ask "isn't there anything you can do to book the itinerary?" "No". Now wait a second, you're a _travel_ agency, aren't you supposed to _work_ and book the tickets and arrange the transfer? Isn't that what you get paid for? No, apparently they're just resellers. Yuck.

I have my tickets, on which airline??? I have my tickets and I'm grateful. Thank you. I was satisfied using your service up until the point of reading my email. I am not thrilled about the fact that I thought those reservations were with Virgin Airlines, and in fact, they are with American Airlines. You might want to look at how you have labeled what airline is being used. When I made my reservation, it clearly said Virgin.

Booked & referred a friend for the exact same flt. but she paid $200 less. Within the same hour of me booking my flight to Madrid out of JFK, I referred a friend who purchased her flight out of JFK to Madrid within 24 hours. Instead of the website rewarding me for the referral, I was punished by paying $200 more than my friend with the exact ticket.

This was my worst experience on the Internet to book a trip ever!! I received about four calls after I had booked a flight to tell me the flights were not available. My credit card was charged and it took four days to receive a refund. Several calls to customer service to get someone who recognized that I had infact been charged. The site is easy to navigate; however, more needs to be done to stop the messages of confirmation if the flight is infact not available.

Insurence?....???? Purchased my first tix through this company and also te flight insurence. Due to Iberias strike my flight has been canceled. AA contact me but offered me a tix only 4 days after original date.......I ended up buying another tix, and I called to file a complaint, again I purchased the insrence which means I'm intitled to a full refund......The lady on the other end of the line told me that within three days ill receive a complaint number and that she cannot give that over the phone....strange....never reced any email or whatsoever!!!! Right now I am still on my vacation and very un happy that I need to deal with that now' as soon as ill get back ill have to start the calling craziness.. Ps I ended up purchasing my second tix through 1800 Europe and luckily that went fine.