What about my booking in San Francisco? I booked a place in San Francisco, CA, on 25th June, I paid 100% by credit card in the same day. Last August/16 I recieved an email from "VIP support Team" informing that HappyRooms finished contract with the hotel I have booked and my booking was simply canceled. The email doesn't look like an official email. I answered that email, but up to now I haven't received any contest, any solution. I printed all web pages of my reservation, since when I found the place up to the booking confirmation. I would like a HappyRooms official contact to solve the problem, please!

HAPPYROOMS FOLLOW UP! At the end of June I made a reservation through Happyrooms,things went wrong,I was overcharged and I got mad.But the head of complaints team(I don't know if I'm allowed to write his name) replied very quickly.The only thing I had to do was to send them by email the receipt of our stay.After that they put the difference of the amount into our account.To be honest,I didn't expect that.Excellent feedback and problem solving mentality!Thanks!My next reservation will be definately through Happyrooms!

HAPPYROOMS.COM cancelled reservation.. why!!?? Why would they book a confirmed reservation for me on 3/4/15 take out $148.56 from my card and then all of a sudden cancel my reservation notifying me by email today, 5/29/15 6 or so days before my trip..but the hotel in reno nv circus circus still confirms the dates reserved.. happyrooms.com won't email Me back and the phone numbers.aren't good anymore.. UPDATE:: the support team responded and apologized for the inconvenience and my $148.56 was refunded and into my account the next day.. I actually went thru Circus Circus Reno directly and this month vs in March it only costed $151.00 & upon check-in I'll receive 20% off cause of a 2 night stay.. SWEET..

Dishonest company We booked a hotel stay at Novotel Mitt Berlin, Happy Rooms collected the credit card company yet did not make the reservation. When we phoned the hotel we were told there was never any booking made on our behalf by Happy Rooms. Additionally the hotel was sold out. Now We have to alert our Credit card company.

Worst travel agent I have ever dealt with I found out 1 week before I was due to go on vacation that the hotel could no longer fulfill my booking. Happy rooms sent me an email to this effect and are less than helpful in providing me with alternative accommodation. I am now due to travel in 3 days and still have no accommodation despite numerous calls and many many empty promises. Do not book with this company. Customer relations are non existent. If I could give a star rating less than 1 I would.