HAPPYROOMS.COM cancelled reservation.. why!!?? Why would they book a confirmed reservation for me on 3/4/15 take out $148.56 from my card and then all of a sudden cancel my reservation notifying me by email today, 5/29/15 6 or so days before my trip..but the hotel in reno nv circus circus still confirms the dates reserved.. happyrooms.com won't email Me back and the phone numbers.aren't good anymore.. UPDATE:: the support team responded and apologized for the inconvenience and my $148.56 was refunded and into my account the next day.. I actually went thru Circus Circus Reno directly and this month vs in March it only costed $151.00 & upon check-in I'll receive 20% off cause of a 2 night stay.. SWEET..

What about my booking in San Francisco? I booked a place in San Francisco, CA, on 25th June, I paid 100% by credit card in the same day. Last August/16 I recieved an email from "VIP support Team" informing that HappyRooms finished contract with the hotel I have booked and my booking was simply canceled. The email doesn't look like an official email. I answered that email, but up to now I haven't received any contest, any solution. I printed all web pages of my reservation, since when I found the place up to the booking confirmation. I would like a HappyRooms official contact to solve the problem, please!

Don't use Booked with Happy rooms through hotelcombined and chose the option to pay hotel on arrival. We're not going until December but when I checked my credit card statement I found the money had already being taken months before we travel. The room was more expensive because we chose this option but had a while to save. I phoned up but got nowhere all they kept saying was I wouldn't have to pay now at the hotel maybe not but now I only have 3 weeks to find the money instead of months.

In my opinion Happyrooms.com must be a SCAM I made a reservation with Happyrooms.com a month ago. I paid in full and have requested an email confirmation several times to no avail. I got suspicious and called the Iberostar Hotel booking department in Miami. They said that they had record of a reservation in my name but it had cancelled. I do not have a reservation but Happyrooms has my money. They have been totally non responsive. Lesson learned. Always book directly with the hotel.

NOT BOOKING ON MY BEHALF IN THE HOTEL Update - After contacting the support team they fixed the problem and made the reservation on my behalf. It was easy to catch them by phone - email. Thanks to Alex for great customer service! I made a reservation and after talking to the Hotel they told me that there are not reservations on my behalf and also that they dont work with happyrooms. I called happyrooms customer service several times and i didn't receive a help yet. They always said that will send me a email after but im still waiting a solution.