NOT BOOKING ON MY BEHALF IN THE HOTEL Update - After contacting the support team they fixed the problem and made the reservation on my behalf. It was easy to catch them by phone - email. Thanks to Alex for great customer service! I made a reservation and after talking to the Hotel they told me that there are not reservations on my behalf and also that they dont work with happyrooms. I called happyrooms customer service several times and i didn't receive a help yet. They always said that will send me a email after but im still waiting a solution.

Worst travel agent I have ever dealt with I found out 1 week before I was due to go on vacation that the hotel could no longer fulfill my booking. Happy rooms sent me an email to this effect and are less than helpful in providing me with alternative accommodation. I am now due to travel in 3 days and still have no accommodation despite numerous calls and many many empty promises. Do not book with this company. Customer relations are non existent. If I could give a star rating less than 1 I would.

Efficient, Effective and a Must-Have Site for Frequent Travelers I travel often that I’m always on the lookout for sites and tools that make my life more efficient. I booked my room, showed up at the hotel and everything went beautifully. The hotel was actually much more fabulous than I ever imagined. Happyrooms.com has gone above and beyond my expectations and now I’ve saved it on my phone (and laptop) for my future travel needs.

Be careful Happy Rooms SCAM company. !!!! Be careful Happy Rooms SCAM company. !!!! We booked rooms with the possibility of cancellation in September. In July we wanted to cancel. HAPPY ROOMS told us the cancellation date is 29.5.2016 They bite using "bait and switch" Once you click the button it changes the date Cancellation or hotel name. They did not want to pay us back. We said okay, we want to go on vacation at the time to September, they said that it is impossible that we canceled. Examination before canceling the reservation with Hotel Reservation was for one night instead of 5 nights Please .Do not invite them and warn your friends. They are cheaters and crooksֱֱֱֱ

Don't use Booked with Happy rooms through hotelcombined and chose the option to pay hotel on arrival. We're not going until December but when I checked my credit card statement I found the money had already being taken months before we travel. The room was more expensive because we chose this option but had a while to save. I phoned up but got nowhere all they kept saying was I wouldn't have to pay now at the hotel maybe not but now I only have 3 weeks to find the money instead of months.