Deceitful Yesterday we made a booking at The Fullerton Hotel Singapore which we later cancelled. I emailed the cancellation to the email address which was given only 24 hours ago on the booking confirmation. The cancellation policy states we are able to cancel before 15th Feb 2017 with a full refund. This email address does not exist. This smells of criminal deception. They have our full payment by credit card. How can we cancel if Happy Rooms is not contactable in writing? Fraudulent, I believe.

Don't use Booked with Happy rooms through hotelcombined and chose the option to pay hotel on arrival. We're not going until December but when I checked my credit card statement I found the money had already being taken months before we travel. The room was more expensive because we chose this option but had a while to save. I phoned up but got nowhere all they kept saying was I wouldn't have to pay now at the hotel maybe not but now I only have 3 weeks to find the money instead of months.

NOT BOOKING ON MY BEHALF IN THE HOTEL Update - After contacting the support team they fixed the problem and made the reservation on my behalf. It was easy to catch them by phone - email. Thanks to Alex for great customer service! I made a reservation and after talking to the Hotel they told me that there are not reservations on my behalf and also that they dont work with happyrooms. I called happyrooms customer service several times and i didn't receive a help yet. They always said that will send me a email after but im still waiting a solution.

Efficient, Effective and a Must-Have Site for Frequent Travelers I travel often that I’m always on the lookout for sites and tools that make my life more efficient. I booked my room, showed up at the hotel and everything went beautifully. The hotel was actually much more fabulous than I ever imagined. Happyrooms.com has gone above and beyond my expectations and now I’ve saved it on my phone (and laptop) for my future travel needs.

What about my booking in San Francisco? I booked a place in San Francisco, CA, on 25th June, I paid 100% by credit card in the same day. Last August/16 I recieved an email from "VIP support Team" informing that HappyRooms finished contract with the hotel I have booked and my booking was simply canceled. The email doesn't look like an official email. I answered that email, but up to now I haven't received any contest, any solution. I printed all web pages of my reservation, since when I found the place up to the booking confirmation. I would like a HappyRooms official contact to solve the problem, please!