Rude English guide We rushed through traffic in a scooter to meeting point for Walk tours night Vatican. Arrive just in time. but tour guide left. We ran up 40 steps cross st to Vatican entry . Went through security tryed to find an English speaking guide. When we did she was rude to us . said her tour was full.find another. we ask if she can call other guides she was No Help. We had to spend another 36E for tickets to get into Vatican. We followed map through galleries. mid way we heard another English speaking guide who only had a small group of 10. I ask her if she was missing us she said yes. Gave us 1 mic to hear her. She was very nice but I had to listen closely as I did not have a mic. Advice night tour less crowded but arrive very early because the giide leaves early. Walk tours would not refund the extra ticket cost .

Colosseum underground tour We did the Colosseum underground tour. Great guide, and worth the price. My only request is that the guides allow some time periodically, even 10 minutes every now and then so that people can truly absorb the atmosphere and the experience

Uncooperative and inhuman tour operator Uncooperative and inhuman tour operator. we booked a tour for 27MAY for Amalfi coast and pompeii from rome for a couple. Unfortunately one person met with an accident a day before tour at rome where got leg fractured so unable to walk at all and it was well informed to Walks of italy customer service team on 26MAY morning. They asked us to send the refund application alongwith hospital document proof thru our booking channel which was sent on 26MAY itself as treatment was done by Govt Hospital rome. However after a week, we got to know that they denied the special claim refund. This tour operator is only about money even if there is a case of accident emergency. Worldwide all good tour operators allow a refund in such special cases. But only an inhuman & only low grade materialistic approach operators behave in such manner. Also to our observance their tour rates are much higher than other operators for same tour. This company shud be avoided for all tours offered by them.

Booked tour over a month in advance didn’t receive a tour. Booked tour over a month in advance. After finding the complicated meeting point we were told that they did not have our reservation and that it must have been moved. The voucher we received from Viator had a link for the tickets that said we would receive the tickets at the meeting point from guide. Once told our tour must have been moved, I pressed a link to contact tour guide ..here I found a message they had sent me (not an email but in a random “chat”, that they had to move my tour to 5 hours earlier. This was sent 6 days prior..I booked and paid 36 days prior..Still waiting to hear about a refund but worry, after reading other reviews, that we won’t get it. I have all the emails of booking confirmations..

Ruined trip! We booked our tour over a month in advance and paid. Walks cancelled 36 hours before with no explanation and rescheduled us for a day we are not even in Rome 3 days later. I immediately replied to their message both text and email. No response whatsoever. Never responded. Very disappointing as it is impossible to book Colosseum tickets with 1 day notice. We are a group of 5 and this was one of main reasons for our trip to Rome. Bad customer service and no communication. Do not use! Also, still waiting on our refund but not optimistic.