BEWARE - DO NOT BOOK WITH THIS COMPANY Did not honour their cancellation policy. I cancelled more than a month in advance of the tour, I was fully entitled to a refund and even though they said that they would provide a refund they have not and have stopped replying to emails. Not trustworthy and fraudulent. I have filed a complaint with the relevant consumer authorities. DO NOT BOOK WITH THEM THEY WILL STEAL YOUR MONEY!

submitted cancelation for three tours… submitted cancelation for three tours almost three months ago and haven't received refund (approx. $750CAN) as of yet. Walks no longer answering my emails and I consider them fraudulent in that they don't honour their cancelation policy. Would never book with them again.

Do not book with this company. Booked 2 fully refundable tours with them. Cancelled 3 months ago, and was told I would receive my refund. Now they are refusing a refund, even though they incurred zero expense related to my tour cancelling. They will no longer answer emails. I will be filing a dispute with my credit card company, to which they basically said “go ahead, the fine print says we can keep your money” (which they are wrong). Do not book with this company, who are taking advantage of the COVID situation in order to try to keep our money. Fraudulent and disgusting. Do not book with them.

Big rip off Horrible customer service. Booked well before COVID and their cancellation policy clearly stated a refund would be given if cancelled within 72 hours of scheduled tour. We followed those regulations and they Have refused to honor their own policy!!!!!! They have since adjusted their website to benefit them! Their customer service is awful and I would strongly recommend not using this company ever!

Uncooperative and inhuman tour operator Uncooperative and inhuman tour operator. we booked a tour for 27MAY for Amalfi coast and pompeii from rome for a couple. Unfortunately one person met with an accident a day before tour at rome where got leg fractured so unable to walk at all and it was well informed to Walks of italy customer service team on 26MAY morning. They asked us to send the refund application alongwith hospital document proof thru our booking channel which was sent on 26MAY itself as treatment was done by Govt Hospital rome. However after a week, we got to know that they denied the special claim refund. This tour operator is only about money even if there is a case of accident emergency. Worldwide all good tour operators allow a refund in such special cases. But only an inhuman & only low grade materialistic approach operators behave in such manner. Also to our observance their tour rates are much higher than other operators for same tour. This company shud be avoided for all tours offered by them.