Ruined trip! We booked our tour over a month in advance and paid. Walks cancelled 36 hours before with no explanation and rescheduled us for a day we are not even in Rome 3 days later. I immediately replied to their message both text and email. No response whatsoever. Never responded. Very disappointing as it is impossible to book Colosseum tickets with 1 day notice. We are a group of 5 and this was one of main reasons for our trip to Rome. Bad customer service and no communication. Do not use! Also, still waiting on our refund but not optimistic.

We had an excellent informative interesting tour Our guide for the VIP tour of the colosseum ,Vincenzo was extremely knowledgable and personable He knew everything there was to know about any detail or question that arose during our 3 hours with him His recanting of the historical events that passed to create the places we observed made us feel as if we were walking through time The descriptions and facts were presented in a way that was interesting and engaging I recommend this tour highly

Uncooperative and inhuman tour operator Uncooperative and inhuman tour operator. we booked a tour for 27MAY for Amalfi coast and pompeii from rome for a couple. Unfortunately one person met with an accident a day before tour at rome where got leg fractured so unable to walk at all and it was well informed to Walks of italy customer service team on 26MAY morning. They asked us to send the refund application alongwith hospital document proof thru our booking channel which was sent on 26MAY itself as treatment was done by Govt Hospital rome. However after a week, we got to know that they denied the special claim refund. This tour operator is only about money even if there is a case of accident emergency. Worldwide all good tour operators allow a refund in such special cases. But only an inhuman & only low grade materialistic approach operators behave in such manner. Also to our observance their tour rates are much higher than other operators for same tour. This company shud be avoided for all tours offered by them.

This company will steal your money This company will steal your money. They cancelled a tour we had scheduled on 2 times in a row ruining our vacation. They then refused to refund money only willing to issue a gift card. Why would we ever risk ruining a trip a third time in a row? Stay away!

Superb Easy to book. Easy to find the meeting point. Superb factual tour bypassing the queues (although still very busy) provided by Sabrina, a warm and friendly well informed local. Would definitely recommend.