I have previously used this company for… I have previously used this company for a tour of the Colosseum with no problems. I booked again as we intended to travel in October to tour St Peters. Our holiday was cancelled due to a UK travel ban. I had booked specifically as it stated we would get a refund if cancelled 72 hours before. That is not the case. They do not follow their own policy. I politely refused their offer of a voucher and requested my money. They refused. In the end I had to put in a case for a Chargeback with my bank who found in my favour and refunded me.

Big rip off Horrible customer service. Booked well before COVID and their cancellation policy clearly stated a refund would be given if cancelled within 72 hours of scheduled tour. We followed those regulations and they Have refused to honor their own policy!!!!!! They have since adjusted their website to benefit them! Their customer service is awful and I would strongly recommend not using this company ever!

BEWARE - DO NOT BOOK WITH THIS COMPANY Did not honour their cancellation policy. I cancelled more than a month in advance of the tour, I was fully entitled to a refund and even though they said that they would provide a refund they have not and have stopped replying to emails. Not trustworthy and fraudulent. I have filed a complaint with the relevant consumer authorities. DO NOT BOOK WITH THEM THEY WILL STEAL YOUR MONEY!

Walks of Italy will not refund your… Walks of Italy will not refund your money, even though their cancelation policy says they will. Do not book with them. I booked with viator and they refunded money because of covid even though it wasn't refundable.

Do not book with this company. Booked 2 fully refundable tours with them. Cancelled 3 months ago, and was told I would receive my refund. Now they are refusing a refund, even though they incurred zero expense related to my tour cancelling. They will no longer answer emails. I will be filing a dispute with my credit card company, to which they basically said “go ahead, the fine print says we can keep your money” (which they are wrong). Do not book with this company, who are taking advantage of the COVID situation in order to try to keep our money. Fraudulent and disgusting. Do not book with them.