This company will steal your money This company will steal your money. They cancelled a tour we had scheduled on 2 times in a row ruining our vacation. They then refused to refund money only willing to issue a gift card. Why would we ever risk ruining a trip a third time in a row? Stay away!

Walks of Italy will not refund cancelation Walks of Italy will not honor their cancellation policy and refund paid tours for which our trip was canceled due to covid. Their website clearly states they will refund. Sent numerous emails and filled out their cancelation form 4 times requesting a refund. I have since disputed the charge with credit card. Update 4/6/2023 - Walks of Italy replied pretending that it refunded my payment. This never occurred. So Walks of Italy is still NOT a trustworthy vendor who does NOT honor its own policy. Buyer beware. NEVER book with Walks of Italy. They will not refund your money though their policy claims they will. Their response is not acceptable and not true. We are almost 3 years into this with no refund. Zero stars.

Booked tour over a month in advance didn’t receive a tour. Booked tour over a month in advance. After finding the complicated meeting point we were told that they did not have our reservation and that it must have been moved. The voucher we received from Viator had a link for the tickets that said we would receive the tickets at the meeting point from guide. Once told our tour must have been moved, I pressed a link to contact tour guide ..here I found a message they had sent me (not an email but in a random “chat”, that they had to move my tour to 5 hours earlier. This was sent 6 days prior..I booked and paid 36 days prior..Still waiting to hear about a refund but worry, after reading other reviews, that we won’t get it. I have all the emails of booking confirmations..

Ruined trip! We booked our tour over a month in advance and paid. Walks cancelled 36 hours before with no explanation and rescheduled us for a day we are not even in Rome 3 days later. I immediately replied to their message both text and email. No response whatsoever. Never responded. Very disappointing as it is impossible to book Colosseum tickets with 1 day notice. We are a group of 5 and this was one of main reasons for our trip to Rome. Bad customer service and no communication. Do not use! Also, still waiting on our refund but not optimistic.

Best tour of our trip We took the Colosseum tour with restricted VIP access. Our guide Jon did a great job of tying all the history and stories together. You could tell he loved history and teaching. He continually brought our attention back to stories he told earlier and how they are all linked together. Highly recommend.