Walks of Italy will not refund cancelation Walks of Italy will not honor their cancellation policy and refund paid tours for which our trip was canceled due to covid. Their website clearly states they will refund. Sent numerous emails and filled out their cancelation form 4 times requesting a refund. I have since disputed the charge with credit card. Update 4/6/2023 - Walks of Italy replied pretending that it refunded my payment. This never occurred. So Walks of Italy is still NOT a trustworthy vendor who does NOT honor its own policy. Buyer beware. NEVER book with Walks of Italy. They will not refund your money though their policy claims they will. Their response is not acceptable and not true. We are almost 3 years into this with no refund. Zero stars.

BEWARE - DO NOT BOOK WITH THIS COMPANY Did not honour their cancellation policy. I cancelled more than a month in advance of the tour, I was fully entitled to a refund and even though they said that they would provide a refund they have not and have stopped replying to emails. Not trustworthy and fraudulent. I have filed a complaint with the relevant consumer authorities. DO NOT BOOK WITH THEM THEY WILL STEAL YOUR MONEY!

Booked tour over a month in advance didn’t receive a tour. Booked tour over a month in advance. After finding the complicated meeting point we were told that they did not have our reservation and that it must have been moved. The voucher we received from Viator had a link for the tickets that said we would receive the tickets at the meeting point from guide. Once told our tour must have been moved, I pressed a link to contact tour guide ..here I found a message they had sent me (not an email but in a random “chat”, that they had to move my tour to 5 hours earlier. This was sent 6 days prior..I booked and paid 36 days prior..Still waiting to hear about a refund but worry, after reading other reviews, that we won’t get it. I have all the emails of booking confirmations..

Best tour of our trip We took the Colosseum tour with restricted VIP access. Our guide Jon did a great job of tying all the history and stories together. You could tell he loved history and teaching. He continually brought our attention back to stories he told earlier and how they are all linked together. Highly recommend.

Rude English guide We rushed through traffic in a scooter to meeting point for Walk tours night Vatican. Arrive just in time. but tour guide left. We ran up 40 steps cross st to Vatican entry . Went through security tryed to find an English speaking guide. When we did she was rude to us . said her tour was full.find another. we ask if she can call other guides she was No Help. We had to spend another 36E for tickets to get into Vatican. We followed map through galleries. mid way we heard another English speaking guide who only had a small group of 10. I ask her if she was missing us she said yes. Gave us 1 mic to hear her. She was very nice but I had to listen closely as I did not have a mic. Advice night tour less crowded but arrive very early because the giide leaves early. Walk tours would not refund the extra ticket cost .