Booked tour over a month in advance didn’t receive a tour. Booked tour over a month in advance. After finding the complicated meeting point we were told that they did not have our reservation and that it must have been moved. The voucher we received from Viator had a link for the tickets that said we would receive the tickets at the meeting point from guide. Once told our tour must have been moved, I pressed a link to contact tour guide ..here I found a message they had sent me (not an email but in a random “chat”, that they had to move my tour to 5 hours earlier. This was sent 6 days prior..I booked and paid 36 days prior..Still waiting to hear about a refund but worry, after reading other reviews, that we won’t get it. I have all the emails of booking confirmations..

I have previously used this company for… I have previously used this company for a tour of the Colosseum with no problems. I booked again as we intended to travel in October to tour St Peters. Our holiday was cancelled due to a UK travel ban. I had booked specifically as it stated we would get a refund if cancelled 72 hours before. That is not the case. They do not follow their own policy. I politely refused their offer of a voucher and requested my money. They refused. In the end I had to put in a case for a Chargeback with my bank who found in my favour and refunded me.

Do not book with this company. Booked 2 fully refundable tours with them. Cancelled 3 months ago, and was told I would receive my refund. Now they are refusing a refund, even though they incurred zero expense related to my tour cancelling. They will no longer answer emails. I will be filing a dispute with my credit card company, to which they basically said “go ahead, the fine print says we can keep your money” (which they are wrong). Do not book with this company, who are taking advantage of the COVID situation in order to try to keep our money. Fraudulent and disgusting. Do not book with them.

Welcome to Roma!! First time or returning visitor? Walks of italy is a must do. Rome the eternal city is filled with hidden alleys that lead to spectacular sites. Our experienced guide lead us on an exciting walk opening our eyes to these wonders . No matter if this is your first or your 5th visit to Rome you will learn and be informed. Put on your walking shoes and book this tour! It will be a highlight of your visit to Rome. Thanks Jeanette for a wonderful experience,

Big rip off Horrible customer service. Booked well before COVID and their cancellation policy clearly stated a refund would be given if cancelled within 72 hours of scheduled tour. We followed those regulations and they Have refused to honor their own policy!!!!!! They have since adjusted their website to benefit them! Their customer service is awful and I would strongly recommend not using this company ever!