THIS COMPANY IS NOT TRUSTWORTHY This company is among the worst I have ever dealt with! I booked and paid for a van rental on March 19 for pickup on April 6. On March 29, I received a one-line email saying "Thank you [my name], your rental has been successfully cancelled." After an hour of calling anyone I could find (they do not make it easy to reach a human!), I was finally told by one of their agents that they had overbooked their vans and had to cancel my reservation, and that I would be refunded the $827.19 I had paid. It is now April 17 and I still have not received my refund. I called their customer service line and after another very long wait, I spoke with someone who claimed my refund had supposedly been issued on April 12. No explanation as to why it took them 2 weeks to do this, assuming they really did it at all. I never received any confirmation of the refund, nor does my credit card statement indicate that the money was refunded. I have filed a formal complaint with my credit card company and hope they can resolve the matter. This company has already caused me a massive inconvenience; here's hoping it doesn't become a costly one, as well.

Great experience! I hadn't heard of this company before this weekend, so was a bit nervous to use them. Found out about them on Travelocity when my vehicle broke down. They had good hours & I got a full sized SUV for pretty much half the price of an economy car! When I had to extend my rental for another 4 days, I got it for another 50% off! (Note: go thru Travelocity if you have to extend, otherwise you would pay more.) Good staff, polite & cooperative. The SUV was a newer model, clean inside & out.

Closes at 4pm at an airport? I only have experience with the Las Vegas AVR. When booking online they don't mention their hours are 10am to 4pm every day! Was told there was a charge for after-hours. No idea how much, just very glad i paid for cancellable (48hr before pickup)You cannot phone them (You can but always an answering machine that has a full mailbox). Phoning reservations after booking online is hopeless, Such poor phone quality that you are guessing what they say, and such attitude from them. The chat person seemed nice but they only answer questions between 15 and 1/2 hour after you ask them. I don't have 3 hours to waste dealing with them.

The most horrible experience ever Car reserved was not ready. Had to wait an hour. Finally offered us a car that was less than adequate. We were threatened by the manager and told to sit down and if we didn't like it we would have to wait another hour for them to clean out another car. Worse company I have ever dealt with. No customer service at this place and dishonest. Took two hours to get a car.

TERRIBLE CUSTOMER SERVICE - DO NOT USE! Terrible customer service. Impossible to reach an actual person. Hours of operation are not clear. I do not recommend this company. The details: Our connecting flight was delayed which made us a day late for our rental. I tried calling the company to make sure we would still have our rental the following morning when we were due to arrive. I left a voicemail since there wasn't anyone to answer the phone. The next morning, I called first thing and also received the option to leave a message. Since I had done that the night before, I opted to send an email to make sure we had something in writing. At this point I was getting nervous that we wouldn't have a vehicle upon arrival. I called back a few times and was advised by the recording that there was "1" caller ahead of us. Finally, I thought - I would have a chance to speak with a real person and explain our situation and hopefully confirm our rental. After 55 minutes of holding (I have the screen shots!) I finally decided to rent with a different company. We paid much more than we needed to but we were stuck at that point. After a 10 day family vacation I forgot about the experience until we got home and I was catching up on emails and found the confirmation from them. There was never a call back or a return email from my attempts to reach them over 10 days ago. All that to say - I can not recommend this company. If I ever hear from them and there is an explanation to all of this madness, I am willing to update my review at that time.