RENT the car at your own risks rented a SUV from the Salt Lake City location in July 2019 for a week, car broke down 5 days later, called office customer support/ road side assistance numerous times without responses. Ending up renting another car from another car rental place to complete our trip. AVR refused to reimburse us for extra expense and even charged for their car problem. Their customer service phone line is just for show with voice mail only. No one there to assist customers when needed. If there is a neg rating this company deserved all of it. I would stay away from this company.

I didn't like the long process to get… I didn't like the long process to get the vehicle. I also didn't like the fact that the rental car did not come with a license plate on the car. Tried to get the company to get me a license plate but they did not. Only emailed me a paper. Especially in Atlanta, not having a license plate restricted us from parking in several areas of the city. I also didn't like all the additional fees that I was not made aware of until it was time to check the car out. Had to pay an extra $400-500 dollars without my prior knowledge. Having initially payed for the rental on Priceline, the original price compared to the price after the ridiculous amount of fees was astonishing. Also didn't like the return process. Had to drop the car off in an Airport garage and just leave the keys and ticket inside. Did not feel comfortable leaving the car unattended like that and not being sure if they were going to be able to find and retrieve the car in a timely manner.

CANCELED A PREPAID BOOKING A WEEK BEFORE OUR TRIP A WEEK before our trip to Austin, Texas, Airport Van Rental CANCELED OUR VAN that WE HAD PREPAID. When I called, I was told they'd call back and they never did. Later, I called back and was on hold for 40 minutes. The next day, I called back and was directed to someone who was not the manager. This person refused to transfer me to the manager, Tupou Fifita. They did not try to secure another van. They did not move a van from another location. They did not connect us with another rental agency. They did *absolutely nothing* to try to fix things. We have 9 people and all the airport cars have been sold out in Austin for 2 MONTHS. There's simply not other airport options. I have no idea how our trip will continue given how incompetent and unhelpful they are.

Didn't have the style of car reserved Didn't have the style of car reserved, instead gave us a beat-up mini-van, literally scraped up. Passenger side of van had been damaged on both doors. Hits & dings on all sides of the bumper, so many it was hard to mark all the spots on their little vehicle drawing, we took cell-phone photos to make sure it was documented. Didn't like the $200 deposit, that wasn't communicated. Would not use the web-sight again for car rental.

WE COMING BACK FOR FUN TIME ! Hi, everyone who would like to read my review. I can't complain about the service. I was taken care of by Socoro . Nice customer service, very helpful, clean respectful, it's very important, that we still have nice people, who love what they doing. I will give it 5 STARS !!! WE LOVE TO COME TO LAS VEGAS !!! Definitely coming back.