I didn't like the long process to get… I didn't like the long process to get the vehicle. I also didn't like the fact that the rental car did not come with a license plate on the car. Tried to get the company to get me a license plate but they did not. Only emailed me a paper. Especially in Atlanta, not having a license plate restricted us from parking in several areas of the city. I also didn't like all the additional fees that I was not made aware of until it was time to check the car out. Had to pay an extra $400-500 dollars without my prior knowledge. Having initially payed for the rental on Priceline, the original price compared to the price after the ridiculous amount of fees was astonishing. Also didn't like the return process. Had to drop the car off in an Airport garage and just leave the keys and ticket inside. Did not feel comfortable leaving the car unattended like that and not being sure if they were going to be able to find and retrieve the car in a timely manner.

AVR- Good, Fox and Thrifty-rip-off I booked an SUV in Colorado in the winter, AVR no problems. Fox and Thrifty car rental both tried to extort more money at the counter. Up selling is expected; ski rack, prepaid gas, insurance, etc. But, substituting a 2wd Hyundai for a Jeep Cherokee is a rip off.

Great experience! I hadn't heard of this company before this weekend, so was a bit nervous to use them. Found out about them on Travelocity when my vehicle broke down. They had good hours & I got a full sized SUV for pretty much half the price of an economy car! When I had to extend my rental for another 4 days, I got it for another 50% off! (Note: go thru Travelocity if you have to extend, otherwise you would pay more.) Good staff, polite & cooperative. The SUV was a newer model, clean inside & out.

Horrible Horrible. This is by far the worst experience I have ever had at renting a vehicle. We are trying to transport kids/parents for a robotics competition and have us picking up at the wrong location. They dont have a van where we are flying into and they won't refund our money!

The most horrible experience ever Car reserved was not ready. Had to wait an hour. Finally offered us a car that was less than adequate. We were threatened by the manager and told to sit down and if we didn't like it we would have to wait another hour for them to clean out another car. Worse company I have ever dealt with. No customer service at this place and dishonest. Took two hours to get a car.