Not the best experience Friendly staff Waited about 30 min the van pulled up all the windows were extremely dirty as well as the inside I even found old french fries in the driver console missing cup holder and stains on the seats. The young lady who helped seemed embarrassed and took the van to the back for 10 min and did the best she could. The next day we discovered a burned out tail light and empty wind shield washer reservoir. I contacted customer service about my concerns they said next rental they will upgrade me sadly there won`t be a next time.

I didn't like the long process to get… I didn't like the long process to get the vehicle. I also didn't like the fact that the rental car did not come with a license plate on the car. Tried to get the company to get me a license plate but they did not. Only emailed me a paper. Especially in Atlanta, not having a license plate restricted us from parking in several areas of the city. I also didn't like all the additional fees that I was not made aware of until it was time to check the car out. Had to pay an extra $400-500 dollars without my prior knowledge. Having initially payed for the rental on Priceline, the original price compared to the price after the ridiculous amount of fees was astonishing. Also didn't like the return process. Had to drop the car off in an Airport garage and just leave the keys and ticket inside. Did not feel comfortable leaving the car unattended like that and not being sure if they were going to be able to find and retrieve the car in a timely manner.

glad AVR is now a vanpool service! I am very happy with your service. The vanpool coordinator Leigh-Anne is awesome!! I do hope however, that you will be able to set up logins so we can review our invoices and pay online one of these days soon. Thanks for being around and a competitor to the competition. :)

The most horrible experience ever Car reserved was not ready. Had to wait an hour. Finally offered us a car that was less than adequate. We were threatened by the manager and told to sit down and if we didn't like it we would have to wait another hour for them to clean out another car. Worse company I have ever dealt with. No customer service at this place and dishonest. Took two hours to get a car.

It was very good experience It was very good experience, I booked thru expedia and there was no gimmick or hidden fees like the other rental company.. the 200$ deposit came back to my visaaccount after a 2 days. No complaints, insurance is reasonable.. I would definitely recommend this AVR rental and would rent again when I am in LV.. Thanks, very good and honest services.