Horrible Horrible. This is by far the worst experience I have ever had at renting a vehicle. We are trying to transport kids/parents for a robotics competition and have us picking up at the wrong location. They dont have a van where we are flying into and they won't refund our money!

I would give AVR at Las Vegas airport a… I would give AVR at Las Vegas airport a rating of 4 1/2 stars. Loved nice selection of minivans, which is perfect for our trip, since we transported people and golf clubs. AVR had better price and selection than many of the more popular car rental agencies. The only drawback had to walk a bit far.

Fraudulent business practices I prepaid for a van rental from AVR on 4/12/24 through Priceline online. At the same time I was paying for the van online, I also purchased the insurance that was offered. On 4/15/24 when I attempted to pick up the van, I was told that the insurance I purchased through Priceline was not valid and that I would need to purchase "their" insurance for $55/day. I told the agent that I did not want the insurance and that the contract did not state anywhere that I needed their specific insurance. When I asked her to show me in the contract where it stated that, she then changed her story indicating it was a Nevada law. I know this is not true. Since I had already prepaid for the van, I was told by the agent that I couldn't cancel and would lose my money if I didn't purchase their insurance because they would not give me the van until I had paid for their insurance. When I asked to speak to a manager I was told that I couldn't talk to anyone else. After nearly hour I finally gave in and gave her my credit card. I was charged $592.63 for a 7-day rental which is much more than the original $55 I was originally told. I never received any documentation indicating what was covered, etc. The business practices of Airport Van Rental are fraudulent, but it leaves the renter with no choice but to pay the fees.

THIS COMPANY IS NOT TRUSTWORTHY This company is among the worst I have ever dealt with! I booked and paid for a van rental on March 19 for pickup on April 6. On March 29, I received a one-line email saying "Thank you [my name], your rental has been successfully cancelled." After an hour of calling anyone I could find (they do not make it easy to reach a human!), I was finally told by one of their agents that they had overbooked their vans and had to cancel my reservation, and that I would be refunded the $827.19 I had paid. It is now April 17 and I still have not received my refund. I called their customer service line and after another very long wait, I spoke with someone who claimed my refund had supposedly been issued on April 12. No explanation as to why it took them 2 weeks to do this, assuming they really did it at all. I never received any confirmation of the refund, nor does my credit card statement indicate that the money was refunded. I have filed a formal complaint with my credit card company and hope they can resolve the matter. This company has already caused me a massive inconvenience; here's hoping it doesn't become a costly one, as well.

Closes at 4pm at an airport? I only have experience with the Las Vegas AVR. When booking online they don't mention their hours are 10am to 4pm every day! Was told there was a charge for after-hours. No idea how much, just very glad i paid for cancellable (48hr before pickup)You cannot phone them (You can but always an answering machine that has a full mailbox). Phoning reservations after booking online is hopeless, Such poor phone quality that you are guessing what they say, and such attitude from them. The chat person seemed nice but they only answer questions between 15 and 1/2 hour after you ask them. I don't have 3 hours to waste dealing with them.