Total ripoff by American car rental Reserved car on there website and purchased their insurance on the same website. When i picked up the car (cabo San Lucas airport) they said the insurance was not acceptable and proceeded to charge me another $300.00 for another insurance policy. And gave me an old worn out car! Total ripoff! I can be contacted at 802-296-1516

Ten Stars I'd give these guys 10 stars if I could! I originally rated them 4 stars because there was a charge I didn't understand. They saw the review, called me, explained the charge and then removed it at my request. Outstanding customer service!

Avoid if you can Not the type of person to leave a review (especially a negative one) but felt that this was important for others not be scammed by americars like we did. If I could give a -10 I would. Run if you can, I had the worst experience with americars. First, the office is not in the airport and we had no idea of this once we arrived at the airport. We kept calling them to have a shuttle but no response from customer serivce. We ended up wasting 2 hours at the airport before we could finally speak to someone. To our surprise, our reservation was canceled once we arrived and had to pay $40 to reactivate our reservation. Then they kept charging us multiple fees. We were actually charged twice for the same fees and the manager in Fort Lauderdale didn't even bother to fix this. After multiple days of calling, I was finally able to speak to Bernardo (head manager) and he told us that he would compensate us for this whole situation. Two weeks later, nothing from him ( not surprised) and every time I called they would found excuses for me not to speak to a manager. After MULTIPLE calls, I was finally able to speak to the Fort Lauderdale manager and guess what? He didn't give a S about our experience and didn't bother to find a solution. I spoke to him about the conversation I had with Bernardo, he didn't care. Two weeks after dropping off the car, I'm still getting charged for fees I already paid . SCAM at all cost. Avoid americars at all cost if you can. Just pay extra with another company for piece of mind. Oh forgot to mention, if you are Canadian don't bother booking with them they will not accept your car insurance coverage letter and you will have to pay an additionnal car insurance coverage. Do not recommand. Worst decision to book with americars.

Should wear a striped jumper.theifs No problem with the car or geting the car it was faultless but it has come afterwards when they have refused.to give my back my £205 security deposit that they say they have given me which is rubbish. Do not go with this company

I rented a car with Economy through…Priceline I rented a car with Economy through Priceline for $91.33. When I got to the Agency location in Cancun, I was charged an extra $210 for insurance even though I had my insurance card, a premium credit card with insurance coverage, and the Priceline contract that did not list an insurance cost. Economy would not provide me a vehicle unless I paid the exorbitant insurance charge. When I called Priceline I was told that the $91 charge was to hold the reservation and the Rental company could charge whatever else it wanted. Lesson No. 1 learned is that you should not book through a third party as there is no recourse and you can be charged whatever the agency wants. Lesson 2 is that once you book directly with a rental company, you should read all documents to be sure there are no insurance add ons.