Booked online through rocket travel… Booked online through rocket travel from a T-Mobile special. Americars . Paid up front on my AmEx card for one week plus taxes. Difficult communicating with the employee on the phone. Went to pick up the car off site and was told I needed proof of insurance. In Massachusetts you do not need proof of insurance because you get your license and registration through your insurance company. The paperwork did not say I needed to bring that only my license and credit card. At first they wanted just $1,000 security on my credit card, then they said they needed another $2500. I said I needed a ride back to the airport. No car no refund. Once at the airport I went directly to budget and was given a car no questions asked no proof of insurance and was not even asked for it. This was my first time renting with them and it will be my last. I'm a frequent car renter. Don't take a chance, rent with a on-site company.

Glad I went with AmericanCarRental.com Great deal, hassle free and the entire process went smoothly. Price was a lot cheaper than all the other websites I checked. Got a nice car that was larger than originally indicated (Ford Hybrid Fusion instead of a Toyota Corolla). Clear and concise instructions from American Car Rental concerning charges and pick up info. Absolutely the best deal out there.

Scam artists EDIT TO ADD... even tho they responded and claimed they would reach out to me to resolve, they never have! Wow. Booked a car, arrived exactly on time. Was told they were sold out. Called customer service and were told that they couldn’t get us another car but as a courtesy they’d issue us a refund. Lol. The real kicker is that they kept our money and after 3 weeks still never issued it. Unless you’d like to be stranded at an airport at 10:30 on a Friday night and have to pay $560 for a last minute weekend rental, STAY AWAY FROM THIS JOKE OF A COMPANY!!

Easy on line process Easy on line process. Difficult when living in Australia with time difference but American car rental makes it easy with on line bookings or if you need to talk to customer service someone from England will ring so time difference not as great. Have booked 3 times with American car rentals, once through customer service and twice online, easy everytime.

I am saying 5 stars at the moment as… I am saying 5 stars at the moment as everything so far has been easy to deal with, great website, great savings. I will review again once I've actually got to America and hired the vehicle, I suppose it is only then that we will know how good the company is 😁😁