Robert Lee
AUEasy on line process Easy on line process. Difficult when living in Australia with time difference but American car rental makes it easy with on line bookings or if you need to talk to customer service someone from England will ring so time difference not as great. Have booked 3 times with American car rentals, once through customer service and twice online, easy everytime.
Tim
GBTen Stars I'd give these guys 10 stars if I could! I originally rated them 4 stars because there was a charge I didn't understand. They saw the review, called me, explained the charge and then removed it at my request. Outstanding customer service!
Frederick
GBTotal con had to pay more money at… Total con had to pay more money at airport, thanks to social media you not going to rip any more British people off
Jeffrey Mulinelli
GBGlad I went with AmericanCarRental.com Great deal, hassle free and the entire process went smoothly. Price was a lot cheaper than all the other websites I checked. Got a nice car that was larger than originally indicated (Ford Hybrid Fusion instead of a Toyota Corolla). Clear and concise instructions from American Car Rental concerning charges and pick up info. Absolutely the best deal out there.
Randy Gepp
GBI rented a car with Economy through…Priceline I rented a car with Economy through Priceline for $91.33. When I got to the Agency location in Cancun, I was charged an extra $210 for insurance even though I had my insurance card, a premium credit card with insurance coverage, and the Priceline contract that did not list an insurance cost. Economy would not provide me a vehicle unless I paid the exorbitant insurance charge. When I called Priceline I was told that the $91 charge was to hold the reservation and the Rental company could charge whatever else it wanted. Lesson No. 1 learned is that you should not book through a third party as there is no recourse and you can be charged whatever the agency wants. Lesson 2 is that once you book directly with a rental company, you should read all documents to be sure there are no insurance add ons.