Some hidden charges and rude customer service!!! In the beginning, the offer was very nice compared to the other websites. However, after I made the purchase I found out there were some extra charges that I was not aware of. When I called the phone No. to find out what were these charges for, the lady was very rude and impolite and she was trying to hide these hidden charges. I had to ask her several times until she fixed the price as it showed when I made the purchase. Never again!!!

Avoid if you can Not the type of person to leave a review (especially a negative one) but felt that this was important for others not be scammed by americars like we did. If I could give a -10 I would. Run if you can, I had the worst experience with americars. First, the office is not in the airport and we had no idea of this once we arrived at the airport. We kept calling them to have a shuttle but no response from customer serivce. We ended up wasting 2 hours at the airport before we could finally speak to someone. To our surprise, our reservation was canceled once we arrived and had to pay $40 to reactivate our reservation. Then they kept charging us multiple fees. We were actually charged twice for the same fees and the manager in Fort Lauderdale didn't even bother to fix this. After multiple days of calling, I was finally able to speak to Bernardo (head manager) and he told us that he would compensate us for this whole situation. Two weeks later, nothing from him ( not surprised) and every time I called they would found excuses for me not to speak to a manager. After MULTIPLE calls, I was finally able to speak to the Fort Lauderdale manager and guess what? He didn't give a S about our experience and didn't bother to find a solution. I spoke to him about the conversation I had with Bernardo, he didn't care. Two weeks after dropping off the car, I'm still getting charged for fees I already paid . SCAM at all cost. Avoid americars at all cost if you can. Just pay extra with another company for piece of mind. Oh forgot to mention, if you are Canadian don't bother booking with them they will not accept your car insurance coverage letter and you will have to pay an additionnal car insurance coverage. Do not recommand. Worst decision to book with americars.

Total ripoff by American car rental Reserved car on there website and purchased their insurance on the same website. When i picked up the car (cabo San Lucas airport) they said the insurance was not acceptable and proceeded to charge me another $300.00 for another insurance policy. And gave me an old worn out car! Total ripoff! I can be contacted at 802-296-1516

Easy on line process Easy on line process. Difficult when living in Australia with time difference but American car rental makes it easy with on line bookings or if you need to talk to customer service someone from England will ring so time difference not as great. Have booked 3 times with American car rentals, once through customer service and twice online, easy everytime.

Glad I went with AmericanCarRental.com Great deal, hassle free and the entire process went smoothly. Price was a lot cheaper than all the other websites I checked. Got a nice car that was larger than originally indicated (Ford Hybrid Fusion instead of a Toyota Corolla). Clear and concise instructions from American Car Rental concerning charges and pick up info. Absolutely the best deal out there.